• You will hear another five short recordings. Each speaker is talking about a visitor to the office. • For each recording, deci

Man: The thing is, he was a very good customer of ours until about five years ago, when we had that safety problem with the R21. He didn’t reply to our literature or anything for all that time, and then suddenly there’s this phonecall: ’I’ll be in England next week. Could I arrange to come and see you sometime?’ i think he’ll like the present range, so let’s hope we can get back to normal business relations...

Man: Apparently, the company she represents is part of a big American chain and they can offer some better deals on the kind of foreign trip we have to go on, especially on hotels. The fact is, I don’t think our usual people have been doing a particularly good job, so this will be some healthy competition. Anyway, she’s coming here at 4.