You will hear a speaker addressing a group of people attending a conference. As you listen, for questions 1—12, complete the not

You will hear a speaker addressing a group of people attending a conference.
As you listen, for questions 1 to 12, complete the notes using up to three words or a number.
After you have listened once, replay the recording.
You now have 45 seconds to read through the questions.
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Now listen, and complete the notes.
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Man: Good Morning! My name is Beth Asmus, your 2003 HAPCOMMUNITY Vice President. By now you realise that John Muskavitch, our President, couldn’t attend the very conference he has worked so hard on. He left Tuesday for Boston to be with his ill mother. I know you will join me in sending our thoughts and prayers to John and his mother. Now, I know I can’t fill John’s shoes, but I can be his voice here today. He prepared a speech before he left and I want to share that with you now. Wow! First of all, I would like to say"Thank-you’’ for everyone for attending the conference. This has been an incredible conference! Here’s John’s story. It expresses how his heart has grown to love HAPCOMMUNITY. The year was 1991, the month was September, the day was Friday, and the date was the 27th. The place was Rio Hondo College. John was with his first boss within the Community College sector, Dr. Green, and they were going to his first HAPCOMMUNITY regional meeting. As they were walking the strenuous hills at Rio Hondo College, John was shaking like a leaf. Ray noticed and asked him why he was shaking. John went on to explain that he was really nervous and asked "What is HAPCOMMUNITY?" Ray smiled and said, it deals with community college issues. He went on to mention that HAPCOMMUNITY was a great bunch of people, saying "you can’t help but love them", kind of like a second family. John says "That comment has held true in my mind since that very moment, in my heart and was 100% accurate. "
His first regional meeting, he says it feels like it was yesterday. John soon came to realise that he was working amongst the greats. Suddenly, his peers and colleagues were the much respected and admired. Since that day, way back in 1991, we have all seen so many changes within the financial aid profession and with each other. It has been pointed out to him over and over again by colleagues within other departments how the, Financial Aid community sticks together like one big family. Whenever we are in doubt or have a question we are all just a phone call away. At meetings, workshops, conferences, we are not afraid to speak up, tactfully disagree, or in John’s case—be stubborn. We take on many battles head to head only to find ourselves back to normal five minutes later. It’s like we eat, drink and live Financial Aid. It has become our passion for us to see our students succeed. And that’s not always easy when we are often dealing with constant change of rules, and policies. And, he adds, that as every year goes by, it seems that the students and the parents become more difficult. When an office works together as a team and has respect, we often see wonderful results. John could not be in the position of president here today if it wasn’t for three very important people in his professional life. He confesses that he would not have been able to achieve the presidency of HAPCOMMUNITY this day without the support and encouragement of some very special people. He wants to send out a special thank you to them. Thank you for your confidence. John looks forward to his year as your president—serving you—the HAPCOMMUNITY membership!
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Now listen to the recording again.
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That is the end of Part One. You now have 20 seconds to check your answers.
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