2. 外语
  3. In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the

In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the

admin2012-03-04  39
问题 In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.
B: What is important when... ?
Aiming to improve production quality
Up-to-date equipment
Staff training
C: What is important when... ?
Aiming to improve customer service
Staff Training
Customer Satisfaction Surveys
选项
答案B: What is important when aiming to improve production quality? Up-to-date equipment Any far-sighted entrepreneur will have to acknowledge that in today’s competitive market, a business can only survive by upgrading their information. New equipment is one of them. With all this modern equipment, we will be able to maximize production output and enhance the quality of our products. Thus, we will able to undertake complex production process and ensure that the products’ quality meets our clients’ expectations. Staff training Staff training is important in many ways. One of them is that it would give updated information to employees, keeping them informed with the latest development and innovation in this industry. In this way, it could motivate more potential from the staff. Thus, it could be easy to improve production quality. 3. What is important when aiming to improve customer service? Staff training Having better employees is not only good for the company, and also good for the customer. It’s the service that causes product and company differentiation. One of the best ways companies can effectively accomplish this is through their employees because they are the customer contact point. That is why employees are now being trained. By inviting some experts to train the staff, it will improve staff’s friendliness, the speed of service and learn to deal with customer complaints. Customer satisfaction surveys Customer insight is vital to any business. Responsive companies measure customer satisfaction directly through periodic survey. A high positive word of mouth score indicates that the company is producing high customer satisfaction. Besides, by obtaining feedback from customers, the company will know how the business has met customer expectations.
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本试题收录于： BEC中级口语题库BEC商务英语分类
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