2. 外语
  3. The front office is truly the nerve center of a hotel. Members of the front-office staff welcome the guests, carry their luggage

The front office is truly the nerve center of a hotel. Members of the front-office staff welcome the guests, carry their luggage

admin2009-04-23  43
问题 The front office is truly the nerve center of a hotel. Members of the front-office staff welcome the guests, carry their luggage, help them register, give them room keys and mails, answer questions a bout the activities in the hotel and surrounding area, and finally check them out, In fact, the only direct contact most guests have with hotel employees, other than in the restaurants, is with members of front office staff.
选项
答案前厅部确实是饭店的神经中枢。前厅部工作人员要做的事有：迎接宾客；运送行李；帮助客人登记；把客房钥匙和信件交给客人；对有关饭店内和周围地区各种活动的询问予以答复；给客人办理退房手续。事实上，除了在餐厅与饭店雇员有直接接触外，大多数客人只和前厅部的工作人员有直接接触。
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