A、To identify our own feelings. B、To figure out what the situation is. C、To control our feelings. D、To respect the feelings of o

Now let’s take a look at some ways in which we can increase the levels of our own emotional intelligence so that employers will be fighting over us!
    The first step is to label our own feelings rather than labeling situations or other people. We should say things like"! feel anRry"instead of "this is a ridiculous situation".
    Secondly, it is very important to know the difference between a thought and a feeling. In terms of language, we express thoughts by saying "I feel like" or "I feel as if", but for feelings, we say "I feel" and then a feeling word, an adjective—happy, angry, frustrated.
    Next—and this is a crucial point—(31)we should take more responsibility for our feelings. Instead of saying "you are making me jealous", we ought to say "I feel jealous".
    Another important issue here is respect.(32)We have to respect the feelings of others. We should ask ourselves questions like "How will this person feel if I do this?"Don’t criticize, advise, control or lecture others. Just listen with empathy and in a nonjudgmental way.
    And what about people who negatively influence you? Easy—avoid them. And when it isn’t possible to avoid them altogether, try to spend less time with them and don’t let them get to you.
    Follow this advice and I am sure that you will soon increase your EQ level. You will feel happier and more positive and hopefully this will have a positive influence on those around you.
30. Q: What is the first thing to do to improve our emotional intelligence?
31. Q: What is advised to do to take responsibilities for our feelings?
32. Q: What does the speaker suggest when dealing with other people?