What does the woman think about the business of the man?

W: Well, Charles, I must say that your shop is pretty remarkable. Do people send the fax messages abroad, or is it just to this country?
M: It’s surprising because when I started, I thought I’d be sending things to London and maybe Birmingham but, in fact, a high percentage of it is sent abroad, because it’s immediate and speedy.
W: And how much would it cost, for example, if I want to send a fax to the United States?
M: Well, a fax to the United States would cost you five pounds per page. And when you think that in England by the Royal Mail, it would cost you twelve pounds to send a page by special delivery. It’s actually a good value.
W: OK. What about your hours? How long do you have to spend actually in the shop?
M: Well, the shop is open from eight in the morning until six at night, six days a week, and then a sort of fairly flexible morning on a Sunday. Um, and of those hours, I’m in it quite a lot.
W: And did you enjoy it?
M: Yes, overall I enjoy it. Running a business by yourself is hard and you never quite like every aspect all the time. 95% of the customers I love. Uh, 2% I really, you know, I’m not too bothered about. And 3% I positively hate.
W: What, what’s the problem with those?
M: Um, it’s hard to categorize really. I find people who are just totally rude, um, unnecessary, and I don’t really need their business and I suppose they form the volume of the people that I don’t like but it’s a very small percentage.
Questions:
9. What does the woman think about the business of the man?
10. Where are a lot of fax messages sent to?
11. According to the conversation, what’s the advantage of sending a fax, compared with using the Royal Mail?
12. How much does it cost if you want to send two pages to the United States?
13. How many days a week is the shop open?
14. What percentage of the customers does the man dislike?
15. Which type of customers does the man particularly dislike?