A、Legal counseling. B、Discussion groups. C、A psychological program. D、A physical exercise program. A

W: Sam, how long have you been a police officer?
M: I’ve been a police officer for twenty-five years.
W: Twenty-five years. And you’ve had different types of assignments on the police force?
M: Yeah, I’ve done everything from patrol to undercover work to detective work, and now I’m supervising investigations.
W: Sam, I think most people would say that being a police officer is a very stressful job. Would you agree?
M: Yes, it’s definitely a stressful job…but of course it depends on your assignment.
W: So, what’s probably the most stressful assignment you can have?
M: Uh, I’d say patrol is the most stressful assignment.
W: Interesting! In what way?
M: Well, I guess the biggest part of the stress is the fear factor, the fear of the unknown. In patrol work, you don’t know from moment to moment who you are talking to or what their reaction is going to be to justify your presence.
W: Hmm.
M: Let’s say, for example, a patrol officer stops someone for a traffic violation. Now, it would seem as though that would be a very low-stress situation. But the truth is, there are more police officers injured during a routine stop like that than in any other facet of police work.
W: Really?
M: Really! All police officers are taught from the very beginning that that is a time when they must be aware of their surroundings, of what the person in the car is doing. People back over policemen, people shoot policemen, people jump out at policemen, different things. So that’s probably the most stressful time.
W: I see. Sam, there’s some research to suggest that there’s a connection between stress and illness. Do you think that there’s a higher percentage of illness among police officers than in the general population? I mean, do they get more colds or anything? Is this really true?
M: Yes, it is, and the stress level not only manifests itself in daily health—whether or not you’re feeling well on any given day. It also manifests itself in things like ulcers, heart disease—police officers tend to have a higher rate of heart disease and ulcers than people in other professions.
W: Really? Is there something that the police department does to help you deal with this stress?
M: Yes, there are several programs that most police departments have in place. One is a physical training or exercise program. They’ve found that that’s a great stress reducer. Um, there’s also a psychological program with counseling for officers to help them reduce their stress. And there are several discussion groups. They’ve found that sometimes just sitting around and talking about the stress, with other officers, helps to reduce it. So, those things are available.
Question No. 11 For how many years has the man been at the job?
Question No. 12 What type of assignment is the man doing now?
Question No. 13 According to the man, what is the most stressful assignment?
Question No. 14 Which of the following factors makes that assignment the most stressful?
Question No. 15 The police department has several stress-reducing programs in place. Which of the following programs is NOT mentioned in the interview?