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  3. Introductions Every day we encounter people in a variety of business and social situations. The way we meet and greet them c

Introductions Every day we encounter people in a variety of business and social situations. The way we meet and greet them c

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问题                         Introductions
    Every day we encounter people in a variety of business and social situations. The way we meet and greet them creates lasting impressions and paves the way for a productive encounter, Introductions project information. Besides the obvious elements of name. title, and affiliation (关系), an introduction conveys a level of respect and reflects how the person making the introduction views the other person’s status. Mastering the art of the introduction will help put you and the people you are introducing at ease. Learning the basics--and they are not very difficult --is the first step.
    The most important point about introductions is to make them. Failing to do so causes embarrassment and discomfort. A second important point in any introduction is the order of names. The name of the person being introduced is mentioned last. and the person to whom the introduction is made is mentioned first. The rules for who is introduced to whom depends on whether it’s a business or a social introduction.
    Business Introductions
    In business, introductions are based on power and hierarchy (等级). Simply, persons of lesser authority are introduced to persons of greater authority. Gender plays no role in business etiquette (礼节): nor does it affect the order of introductions. For example, you would say, "Mr. / Ms, Greater Authority. I would like to introduce Mr./Ms. Lesser Authority."
    Social Introductions
    Social etiquette is based on chivalry(骑士精神), so both formal and informal introductions are made according to age, then gender, and then social status. The man would be introduced to the woman in a social situation unless the man is obviously a great deal older, in which case one would defer(听从，服从) to age over gender.
    As you make the introduction, include a brief but meaningful piece of information about each of the people to explain their uniqueness or importance. But never qualify a description by saying "my best client" or "my dearest friend" because the automatic implication is that the other person holds a lower position in your personal hierarchy. When in doubt, be less personal rather than more personal.
    The Nuances (细微差别)
    As you say each of the individuals’ names, look at him or her. In this way, you focus attention on them and make them feel important. Once a conversation has begun and everyone seems at ease, you may excuse yourself.
    When introducing peers to one another, mention both the first and last names. It doesn’t matter who is introduced to whom. Including a little bit of information that might start the conversational ball rolling is always a good idea. Even if everyone in a group is on a first name basis, introduce people by both first and last names.
    Introducing Yourself
    If no one introduces you, step in and introduce yourself. Someone may be too embarrassed to admit forgetting a name or may be distracted by other matters. Feeling slighted because you were not introduced only puts you at a disadvantage. Introduce yourself by extending your hand, smiling and saying something like, "I’m Matt Jones, David’s partner." Avoid making any comment such as "Helen works for me" that might be considered as arrogance or superiority. Instead, say, "Helen and I work in the same office."
    As a guest, it’s your duty to circulate and introduce yourself at any function, large or small, especially if the host or hostess is busy. The fact that you are both there is sufficient justification to introduce yourself to anyone at the gathering. By only sticking to those people you already know, you’ll never expand your horizons or make new acquaintances.
    Always use both names when introducing yourself to convey the message that you take yourself seriously as an adult and expect the same treatment from others. And, since you don’t know how comfortable the other person feels with formality or lack of it, you give that person the chance to set the tone most comfortable to them.
    Be clear and concise in your introduction; the fastest way to alienate a new acquaintance is to talk about your life history or, worse, your problems or illnesses. If you expect people to respond favorably to your introduction, leave your problems on the doorstep and make sure your tone is engaging. Then, construct an introduction that is interesting and catchy, yet still professional. Think of it as a one or two sound bite commercial. A sound bite, the length of time available in television to engage viewers’ attention before they tune out, has decreased to 7 seconds currently because we are all so overexposed to visual and oral stimuli.
    Responding to Introductions
    The way you respond to someone else’s introduction is just as important as making the introduction. In response to informal introductions, simply say "hello". Add a phrase like, "I’ve heard so much about you, Barry," only if it is true and if it is complimentary.
    "How do you do?" followed by the person’s name is the customary response to a formal introduction. Refrain from the use of first names until the person to whom you’ve been introduced has indicated that the familiarity is preferred.
    Rising to the Occasion
    Always stand for introductions. Everyone should rise to great newcomers at both business and social functions. The old rule that a woman remains seated when new people enter a room and are introduced is obsolete. At a very large function, only those nearest the newcomer would rise and say hello. If you are wedged into a tight position in a restaurant, there may not always be sufficient room to stand properly, but at least make the attempt so that by remaining seated you will not be perceived as unfriendly. In an office, always rise and come around from behind the desk to greet visitors.
    Remembering Names
    If you forget someone’s name when making an introduction, try putting the other people at case rather than concentrating on your own embarrassment. Remain calm; if you fall apart, the person whose name you forgot may feel obliged to put you at ease. Be straightforward yet tactful in admitting your memory lapse.  By saying, "I’ve forgotten your name," you imply the person wasn’t worth remembering. "I’ve just drawn a blank," or "my memory seems to be malfunctioning’’ connotes a more temporary condition that doesn’t have the same insulting implications. If you can’t remember someone’s name, but you remember an interesting point about him or her, cite it. You might say, "I clearly remember our conversation about Thai food, but your name seems to have temporarily slipped my mind. Please help me out."
    When you’re introduced to someone, say the person’s name, and then repeat it several times during the conversation. Not only do you project a genuine interest in someone by repeating his or her name, but also the repetition is, more likely to imprint the name on your memory. When someone seems to have forgotten your name, just jump in, hand outstretched, a smile on your face, and offer your name.
When making a business introduction you should obey the rule of "Lady First".
选项 A、Y
B、N
C、NG
答案B
解析 在Business Introductions中，Gender plays no role in business etiquette，说明性别在商务礼节中不起作用。
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