首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Asking Questions Effectively I. Reason Asking the right questions helps improve communication skills: —collecting better【T1】__
Asking Questions Effectively I. Reason Asking the right questions helps improve communication skills: —collecting better【T1】__
admin
2018-04-10
34
问题
Asking Questions Effectively
I. Reason
Asking the right questions helps improve communication skills:
—collecting better【T1】______ , building stronger relationships, etc. 【T1】______
Ⅱ. Questioning techniques
A. open and closed questions
1) closed questions
—receive a short,【T2】______ answer【T2】______
—functions: to test one’s understanding,【T3】______ a【T3】______
discussion, etc.
—notice: avoid a【T4】______ closed question【T4】______
2) open questions
—elicit long answers
—ask for the respondent’s knowledge, opinion or【T5】______【T5】______
—functions; to develop an open conversation, find out
more【T6】______ , etc.【T6】______
B. funnel questions
—steps: general questions; one【T7】______ in each answer; more【T7】______
details
—often used by【T8】______【T8】______
—functions: to arouse the interest or increase the【T9】______ of【T9】______
the listener, etc.
C.【T10】______ questions【T10】______
—another strategy for finding out more details:
—an example; additional information; proof
—functions: to gain【T11】______ and draw information【T11】______
D. leading questions —lead the respondent to your way of thinking
—assumption; a personal【T12】______ ; a choice between two【T12】______
options
—functions: to get your【T13】______ without imposing your【T13】______
thought on the listener, etc.
E.【T14】______ questions【T14】______
—statements phrased in question form
—function: to be【T15】______ for the listener【T15】______
【T1】
Asking Questions Effectively
Good morning, everyone. This time we’ll talk about a key factor in our daily communication— asking questions. Garbage in, garbage out, is a popular truth, often said in relation to computer systems: If you put the wrong information in, you’ll get the wrong information out. The same principle applies to communication in general: If you ask the wrong questions, you’ll probably get the wrong answers, or at least not quite what you’re hoping for.
Asking the right question is at the heart of effective communication and information exchange. By using the right questions in a particular situation, you can improve a whole range of communication skills, (1) for example, you can gather better information and learn more; you can build stronger relationships, manage people more effectively and help others to learn too.
So here are some common questioning techniques, and when and when not to use them.
The first technique is to use open and closed questions. (2) A closed question usually receives a single word or very short, factual answer. For example, "Are you thirsty?" The answer is "Yes." or "No."; "Where do you live?" The answer is generally the name of your town or your address.
(3) Closed questions are good for testing your understanding, or the other person’s, such as "So, if I get this qualification, I will get a raise?", concluding a discussion or making a decision, such as "Now we know the facts, are we all agreed this is the right course of action?" and they are also good for frame setting. (4) However, a misplaced closed question, on the other hand, can kill the conversation and lead to awkward silences, so are best avoided when a conversation is in full flow.
Open questions elicit longer answers. They usually begin with what, why, how. (5) An open question asks the respondent for his or her knowledge, opinion or feelings. "Tell me" and "describe" can also be used in the same way as open questions. For example, "What happened at the meeting?" "Why did he react that way?" "How was the party?" "Tell me what happened next." "Describe the circumstances in more detail."
Open questions are good for developing an open conversation, such as "What did you get up to on vacation?", (6) finding out more details, such as "What else do we need to do to make this a success?" and finding out the other person’s opinion or issues like "What do you think about those changes?"
The second technique I want to talk about is funnel questions. (7) This technique involves starting with general questions, and then homing in on a point in each answer, and asking more and more details at each level. (8) It’s often used by detectives taking a statement from a witness.
Using this technique, the detective can help the witness relive the scene and gradually focus on a useful detail. Perhaps he’ll be able to identify young men wearing a hat like this from CCTV footage. It is unlikely he would get this information if he simply asks an open question such as "Are there any details you can give me about what you saw?"
Funnel questions are good for finding out more details about a specific point, such as "Tell me more about Option 2." (9) They are also good for gaining the interest or increasing the confidence of the person you’re speaking with, for example, "Have you used the IT Helpdesk?" "Did they solve your problem?" "What was the attitude of the person who took your call?"
(10) The third technique is probing questions. Asking probing questions is another strategy for finding out more details. Sometimes it’s as simple as asking your respondent for an example, to help you understand a statement they have made. At other times, you need additional information for clarification, such as " When do you need this report, and do you want to see a draft before I give you my final version?" or to investigate whether there is proof for what has been said, such as "How do you know that the new database can’t be used by the sales force?" An effective way of probing is to use the 5 Whys method, which can help you quickly get to the root of a problem.
(11) Probing questions are good for gaining clarification to ensure you have the whole story and that you understand it thoroughly and drawing information out of people who are trying to avoid telling you something.
The fourth technique is leading questions. Leading questions try to lead the respondent to your way of thinking. They can do this in several ways. For example, the assumption, "How late do you think that the project will deliver?", assumes that the project will certainly not be completed on time. (12) You may add a personal appeal to agree at the end: "Lori’s very efficient, don’t you think?" or "Option 2 is better, isn’t it?" You may also give people a choice between two options, both of which you would be happy with, rather than the choice of one option or not doing anything at all. Strictly speaking, the choice of "neither" is still available when you ask "Which would you prefer, A or B?", but most people will be caught up in deciding between your two preferences. Note that leading questions tend to be closed.
(13) Leading questions are good for getting the answer you want but leaving the other person feeling that they have had a choice. They are also good for closing a sale: "If that answers all of your questions, shall we agree on a price?"
(14) The fifth technique is rhetorical questions. Rhetorical questions aren’t really questions at all, in that they don’t expect an answer. They’re really just statements phrased in question form such as "Isn’t John’s design work so creative?"
(15) People use rhetorical questions because they are engaging for the listener as they are drawn into agreeing rather than feeling that they are being "told" something like "John is a very creative designer."
You have probably used all of these questioning techniques before in your everyday life, at work and at home. But by consciously applying the appropriate kind of questioning, you can gain the information, response or outcome that you want even more effectively. Try it next time you are talking with others. Thank you for listening.
选项
答案
information
解析
根据句(1)可知,问对问题可以提高交流技巧,能够收集更优质的信息,学到更多的知识,因此答案为information。
转载请注明原文地址:https://kaotiyun.com/show/IFoK777K
0
专业英语八级
相关试题推荐
(1)Forcedtopayforonce-freesandwichtoppingsandtwiceasmuchforsomesteakcuts,shoppersarewonderingwhetherhighergr
A、68%.B、23%.C、40%.D、50%.BNeil提到,调查发现23%的人会下车,答案为B。
A、Self-composed.B、Silent.C、Intense.D、Ambitious.A女士提到了另一种烟民,他们喜欢抽烟斗。女士认为这类烟民是内心镇定而满足(calm,contented)的。A与之意思相近,为答案。B“沉默”、C“热烈”
A、Theypossessahighmotivation.B、Theyarebetterlanguagelearners.C、Theyalreadyknowmorethanonelanguage.D、Theyapply
Working-classfamiliesintheUnitedStatesareusuallynuclear,andmanystudiesindicatethatworking-classcouplesmarryfor
Working-classfamiliesintheUnitedStatesareusuallynuclear,andmanystudiesindicatethatworking-classcouplesmarryfor
A、HongKong.B、Japan.C、WestAsia.D、Europe.B对话接近尾声时,Mr.Phelps问到新招聘的员工是否有机会在香港以外的地方工作,例如去东南亚,并表示他最想去日本。因此B项是正确答案。
A、Yourtemper.B、Thewayofcommunication.C、Theroadthatyoutake.D、Thetacticsthatyoutake.C本题设题点在方法途径处。根据句(6—1)可知,针对恼人的破
MakeThataDoubleAfewyearsago,itdawnedonZachThomasthatcoffeedidn’thaveenoughcaffeine.Atthetime,hewaspul
随机试题
A.柴胡疏肝散B.逍遥散C.良附丸合正气天香散D.木香顺气散肝气郁滞之腹痛,治宜选用
小肠重复畸形的病因
护士行洗胃治疗时,禁用于敌百虫中毒患者的溶液是
下列属于《物业管理条例》确立的基本法律关系是()。
属于压缩关键工作持续时间和调整关键工作逻辑关系的技术措施的是()。
背景材料:某高速公路设计车速120km/h,路面面层为三层式沥青混凝土结构。施工企业为公路交通大型企业专业施工队伍,设施精良。为保证工程施工质量,防治沥青路面施工中沥青混合料摊铺时发生离析、沥青混凝土路面压实度不够、平整度及接缝明显,施工单位在施工准备、
某原油罐区设有6座外浮顶储罐,储罐浮盘为钢制双盘式外浮顶,密封装置采用二次密封。储罐直径为80m,高21.8m,泡沫堰板距罐壁1.2m。罐区采用环状供水管网,消防冷却水和泡沫混合液用水均有2条干管与各自环状管网连接。罐区设有消防泵房1间,5000
因违法行为或者违纪行为被撤销资格的律师、注册会计师或者投资咨询机构、财务顾问机构、资信评级机构、资产评估机构、验证机构的专业人员,自被撤销资格之日起未逾( )年的,不得申请期货公司董事、监事和高级管理人员的任职资格。
出口商拒绝税务机关检查或拒绝提供有关出口货物退(免)税账簿、凭证、资料的,由税务机关处以2000元以上10000元以下的罚款。()
对学校教育教学、管理工作和教育行政部门的工作提出意见和建议,这属于教师的()。
最新回复
(
0
)