A、To catch the attention of its customers. B、To keep the lines open to the public. C、To settle problems in a less confrontationa

M: What are you doing?
W: We are protesting against the odor that has been coming from your factory.
M: You don’t have to do this. Why didn’t you just call me and arrange an appointment? I’m very open to any suggestions you might have.
W: We’ve been trying to make an appointment with you but it seems that you have just been too busy to receive our calls. We thought this was the best way to catch your attention.
M: Well, there must have been some misunderstanding. It’s the policy of our company to give priority to complaints from the public.
W: Well, what arc you going to do about it?
M: Come inside and I’m sure we can settle this in a less confrontational manner.
W: OK.
M: Now, what is the problem?
W: You have to do something about the smell coming out from your factory. You don’t live in this area so you don’t know how bad the smell is.
M: Well. I’ll tell my people to look into the matter and see what can be done. In the meantime, I’m requesting you to remove the signs you’ve posted outside.
W: How long do we have to wait for an answer?
M: You’ll know something this weekend.
W: You’d better solve it as soon as possible. If your reply is not satisfactory, we’ll go on with our protest.
M: Very well. Here’s my calling card. If you are not satisfied, you can give me a call. I’ll tell my secretary to keep the lines open for your call.
W: Alright.