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  3. FedEx Express FedEx Express, a subsidiary of FedEx Corp, is the world’s largest express transportation company, providing fa

FedEx Express FedEx Express, a subsidiary of FedEx Corp, is the world’s largest express transportation company, providing fa

admin2009-04-23  74
问题                                           FedEx Express
    FedEx Express, a subsidiary of FedEx Corp, is the world’s largest express transportation company, providing fast and reliable delivery to every US address and to more than 220 countries and territories. FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, usually in one to two business days with the delivery time guaranteed.
    Famous Origins
    In 1965, Yale University undergraduate Frederick W. Smith wrote a term paper about the passenger route systems used by most airfreight shippers, which be viewed as economically inadequate. Smith wrote of the need for shippers to have a system designed specifically for airfreight that could accommodate time-sensitive shipments such as medicines, computer parts and electronics.
    In August of 1971 following his service in the military, Smith bought controlling interest in Arkansas Aviation Sales, located in Little Rock, Ark. While operating his new firm, Smith identified the tremendous difficulty in getting packages and other airfreight delivered within one to two days. This dilemma motivated him to do the necessary research for resolving the inefficient distribution system. Thus, the idea for Federal Express was born: a company that revolutionized global business practices and now defines speed and reliability.
    Federal Express was so-named due to the patriotic meaning associated with the word "Federal, "which suggested an interest in nationwide economic activity. At that time, Smith hoped to obtain a contract with the Federal Reserve Bank and, although the proposal was denied, he believed the name was a particularly good one for attracting public attention and maintaining name recognition.
    Federal Express
    The company incorporated in June 1971 and officially began operations on April 17, 1973, with the launch of 14 small aircraft from Memphis International Airport. On that night, Federal Express delivered 186 packages to 25 US cities from Rochester, NY, Miami, Fla.
    Company headquarters were moved to Memphis, Tenn., a city selected for its geographical center to the original target market cities for small packages. In addition, the Memphis weather was excellent and rarely caused closures at Memphis International Airport. The airport was also willing to make the necessary improvements for the operation and had additional hangar(飞机库) space readily available.
    Company Growth
    Though the company did not show a profit until July 1975, it soon became the premier carrier of high-priority goods in the marketplace and the standard setter for the industry it established.
    In the mid-1970s, Federal Express took a leading role in lobbying for air cargo control that finally came in 1977.
These changes allowed Federal Express to use larger aircraft (such as Boeing 727s and McDonnell-Douglass DC-10s) and gave incentive for the company’s rapid growth. Today FedEx Express has the world’s largest all- cargo air fleet, including McDonnell-Douglass MD-11s and Airbus A-300s and A-310s. The planes have a total daily lift capacity of more than 26.5 million pounds. In a 24-hour period, the fleet travels nearly 500,000 miles while its couriers log(飞行若干距离) 2.5 million miles a day—the equivalent of 100 trips around the earth.
    The company entered its maturing phase in the first half of the 1980s. Federal Express was well established. Contenders were trying to catch up to a company whose growth rate was compounding at about 40 percent annually.  In fiscal year 1983 Federal Express reported $1 billion in revenues, making American business history as the first company to reach that financial hallmark(标志)inside ten years of start-up without mergers or acquisitions.
    Overseas Expansion
    Following the first of several international acquisitions, intercontinental operations began in 1984 with service to Europe and Asia. The following year, FedEx marked its first regularly scheduled flight to Europe. In 1988, the company initiated direct-scheduled cargo service to Japan.
    The acquisition of Tiger International, Inc. occurred in February 1989. With the consolidation of the Flying Tigers network on August 7, 1989, the company became the world’s largest full-service, all-cargo airline. Included in the acquisition were routes to 21 countries, a fleet of Boeing 747 and 727 aircraft, facilities throughout the world and Tigers’ expertise in international airfreight.
    Federal Express obtained authority to serve China through a 1995 acquisition from Evergreen International Airlines. Under this authority, Federal Express became the sole US-based, all-cargo carrier with aviation rights to the world’s most populous nation. Since then, the company’s global reach has continued to expand, resulting in an unsurpassed worldwide network. FedEx Express today delivers to customers in more than 210 countries.
    Evolving Identity
    The first evolution of the company’s corporate identity came in 1994 when Federal Express officially adopted "FedEx" as its primary brand, taking a cue from its customers, who frequently referred to the company by the shortened name. By that time, customers used the term as a verb, meaning, "to send an overnight shipment." It did not take long for the meaning to catch on, and today it’s common terminology to "FedEx" a package.
    The second evolution came in 2000 when the company was renamed FedEx Express to reflect its position in the overall FedEx Corporation range of services. This also signified the expanding breadth of the FedEx Express-specific service offerings, as well as a FedEx that was no longer just overnight delivery.
    FedEx Firsts
    Throughout its existence, FedEx has amassed an impressive list of "firsts", most notably for leading the industry in introducing new services for customers. Federal Express originated the Overnight Letter and was:
    - the first transportation company dedicated to overnight package delivery
    - the first to offer next-day delivery by 10:30 a.m.
    - the first to offer Saturday delivery
    - the first express company to offer time-definite service for freight
    - the first in the industry with money-back guarantees and free proof of performance, services that now  extend to its worldwide network
    Being a "first" company resulted in many firsts for awards and honors, too. In 1990, Federal Express became the first company to win the Malcolm Baldrige National Quality Award in the service category. It also received ISO 9001 registration for all of for its worldwide operations in 1994, making it the first global express transportation company to receive simultaneous system-wide certification.
    Today, FedEx Express is the largest operating company in the FedEx family, handling about 3.2 million packages and documents every business day.
    People-first Philosophy
    To provide the level of service and quality necessary to become, and to remain, the leader in the air express cargo transportation industry, Federal Express has developed a unique relationship with its employees, based on a people-first corporate philosophy.
    Founder and CEO Frederick Smith determined to make employees an integral part of the decision-making process, due to his belief that "when people are placed first they will provide the highest possible service, and profits will follow". Resulting from this principle is the FedEx corporate philosophy: People-Service-Profit. These three corporate goals form the basis for all business decisions.
    The people priority acknowledges the importance of employee satisfaction and initiative to create an environment where employees feel secure enough to take risks and commit to innovations in pursuit of quality, service and customer satisfaction.
    Service refers to the consistent and clearly stated service quality goal of 100% customer satisfaction, 100% of the time.
    A corporate profit should result, if the people and service goals have been met. There are many processes in place at Federal Express to ensure that P-S-P becomes a way of life for all employees. The following highlight of FedEx programs indicates the strength of the company’s commitment to the people-first philosophy.
    - An annual employee satisfaction survey, which provides a statistical measurement of employee satisfaction, as well as subordinates’ opinions of management’s leadership performance (Survey-Feedback-Action)
    - A policy of promotion from within
    - An on-line computer job posting system for hourly employees (Job Change Applicant Tracking System)
    - An employee recognition and reward program
    - A leadership evaluation process, which must be completed in order to progress to management level (Leadership Evaluation and Awareness Process)
    - Regular employee communication through both print and broadcast programming
    - Pay for performance based on management-by-objective and project-by-objective goal-setting processes
    - A process for dealing with employee questions or complaints regarding corporate policy (Open Door program)
    - An employee appeal process for having an issue, complaint, or grievance heard (Guaranteed Fair Treatment Procedure)
选项 A、Y
B、N
C、NG
答案C
解析 由题眼定位到文章首句；虽然出现了题眼词汇FedEx Corp和subsidiaries，但意思是说“作为联邦快递集团的子公司，联邦快递是世界最大的快递运输公司。”并没有提及联邦快递集团下属的其他子公司。所以题于内容“联邦快递集团通过其旗下独立运作的子公司提供综合商业服务”在原文中并未提及。
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