There exists a social and cultural disconnection between journalists and their readers, which helps explain why the "standard t

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问题     There exists a social and cultural disconnection between journalists and
their readers, which helps explain why the "standard templates" of the news
room seem alien for many readers. In a recent survey, questionnaires were (1)______
sent to reporters in five middle-sized cities around the country, plus one
large metropolitan area. Then residents in these communities were phoned
on random and asked the same questions. (2)______
    Replies show that compared with other Americans, journalists are more
likely to live in upscale neighborhoods, have maids, own Mercedeses, and
trade stocks, and they’re less likely to go to church, do volunteer work, or
put roots in a community. (3)______
    Reporters tend to be part of broadly defined social and cultural elite, so (4)______
their work tends to reflect conventional values. The astonishing distrust of
the news media isn’t rooted in inaccurate or poor reportorial skills but in the (5)______
daily clash of world views between reporters and their readers.
    This is an explosive situation for any industry, particularly a declining
one. Here is a troubling business that keeps hiring employees whose at- (6)______
titudes vastly annoy the customers. Then it sponsors lots of symposiums
and a credibility project dedicated to wonder why customers are annoyed (7)______
and fleeing in large numbers. But it never seems to get around to notice the (8)______
cultural and class biases that so many former buyers are complaining about.
If it does, it would open up its diversity program, now focusing broadly on (9)______
race and gender, and look for reporters who differ broadly by outlook, val- (10)_____
ues, education and class.
(6)

选项

答案troubling — troubled

解析 本句中的“business”是指“麻烦缠身的行业”而非“给他人招致麻烦的行业”,所以应该使用“trouble”的过去分词表被动含义。
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