首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、At EYG Company. B、At HSM Company. C、On the phone. D、In a warehouse. C根据原文中的“…is that…?”以及应答语“…is speaking.”可判断,对话双方是在通电话,这是很典型
A、At EYG Company. B、At HSM Company. C、On the phone. D、In a warehouse. C根据原文中的“…is that…?”以及应答语“…is speaking.”可判断,对话双方是在通电话,这是很典型
admin
2022-07-30
73
问题
M: Hello, is that EYG Company?
W: Yes. Susan Brown is speaking. How can I help you?
M: Actually, I’m calling to make a complaint.
W: What’s the problem? What has happened?
M: Mrs. Brown, I’m calling from HSM Company. Two weeks ago, we ordered 50 of your BD205 laser jet printers.
W: Okay, I know that transaction (交易). We shipped them two weeks ago immediately after we got your order. Haven’t they arrived?
M: That’s the problem. They have arrived, but they’re the wrong model.
W: Really? I’m sorry to hear that.
M: Yeah. You sent the QR224 model. That model is incompatible (不相配的) with our computer system.
W: I’m sorry. I’ll look into it and try to get it corrected for you as quickly as possible.
M: I hope so.
W: Sir, do you have the invoice (发票,发货清单) number?
M: Yes, I have a fax of the invoice right here.
W: Good. Please fax me the invoice.
M: OK.
W: Ah, I see. There certainly seems to be a mistake. For some reason we shipped the wrong model. Would you mind waiting a few minutes while I check with our shipping department?
M: Not at all. I’m anxious to get this straightened out.
W: Well, I’ve discovered the source of the error. It seems your customer account number was incorrectly entered into our computer at the warehouse (仓库,货栈).
M: You shouldn’t commit such a mistake.
W: I apologize for our mistake. That resulted in the wrong shipment.
M: A terrible mistake. What do you suggest for a settlement?
W: We’ll airfreight the correct printers immediately.
M: OK. I think you should pay this time’s shipment.
W: Yeah, since it’s our error, we’ll pay the freight charges.
M: That’s good of you. My home office will be glad to hear it.
W: I’m very pleased we were able to get to the bottom of this so quickly. Just ship back the wrong printers, and our company will pick up those charges too.
M: Thank you so much.
W: That’s all right.
M: I’m glad you can solve the problem so quickly.
W: Thank you for your understanding. We hope to provide you with good service.
M: Me too.
W: I’ll call you after we airfreight the correct printers. What is your phone number?
M: My number is 627-555-3234.
W: Okay. I’ll call you. Thank you again for your patience. Goodbye.
M: Bye.
1. Where is the conversation held?
2. What is wrong with the printers?
3. What is the solution to the problem of wrong shipment?
4. How does the man feel about the suggestion for the settlement?
5. What is the man’s phone number?
选项
A、At EYG Company.
B、At HSM Company.
C、On the phone.
D、In a warehouse.
答案
C
解析
根据原文中的“…is that…?”以及应答语“…is speaking.”可判断,对话双方是在通电话,这是很典型的电话用语。因此答案为C。
转载请注明原文地址:https://kaotiyun.com/show/L7tK777K
0
专业英语四级
相关试题推荐
Incertainarea,duringcertainperiod,thedevelopmentofcommunicationcould_______theproductionandlifeofthesociety.
Thepatternsofspokenlanguageare_____fromthoseofwriting.
Whenpeopletrytoexpresstheirviewsontheimportanceofgifts,somemightsaythatthosewithouttalentshouldnotbesuppos
A、Lossoffood.B、Heavypollution.C、Lossofhabitat.D、Aterribleearthquake.C题目问导致大量动物会灭绝的直接原因,录音中女士提到成百上千的动物会因为失去栖息地而消失。故C为答
A、President.B、Vicepresident.C、Salesmanager.D、Generalmanager.B细节题。问题是男士将升任何职位。谈话中男士说:“IthinkI’mgoingtomoveuptovic
A、HehasaGermanmomspeakingEnglish.B、Hegetsalotoflanguagefromhismom.C、Hisaccentwon’tbeaffectedbyhisclassmat
A、6:30.B、7:30.C、8:30.D、9:30.B信息题。关于他们约定下次见面的时间,录音中男士说:“Howdoes7:30nextSaturdaymorningworkforyou?”,女士回答:“Soundsgrea
_______forthefactthathisfatherwasinhospital,hemighthavegoneabroad.
(1)Ihadknownforalongtimethatthepeoplearoundmeusedamethodofcommunicationdifferentfrommine:andevenbeforeIk
A.considersB.dailyC.essentiallyD.eventuallyE.floodingF.leaseG.normH.normalI.operationsJ.perishableK.p
随机试题
Lookatthegraphic.WhatdoesthespeakersayabouttheTandoori-SpicedChicken?
65岁男性,2小时前被汽车撞伤右髋部,疼痛,右下肢不能负重。入院后查体:右大转子上移2.0cm,右下肢真实长度与左下肢相同,右下肢相对长度较左下肢短缩2.0cm。右下肢活动受限,畸形。该病人不能出现的病情是
以下符合癫痫持续状态的是
下列系统中,属于空气—水系统的有( )。
按照规定,有限责任公司设立时全体股东的货币出资金额不得低于有限责任公司注册资本的()。
某单位订阅了30份学习材料发放给3个部门,每个部门至少发放9份材料。问一共有多少种不同的发放方法?
在正偏态分布中,平均数、众数、中数之间的关系是_____________。
视图设计一般有3种设计次序,下列不属于视图设计的是______。
Whatcanweinferfromthispassage?
Thenewdictionary______him15dollars.
最新回复
(
0
)