A、It injured the user. B、It ran slowly. C、It ate too much. D、It ruined tapes. D结合前后两题的选项，猜测本题选项中的It应该是指tape或cassette player，可先排除

W: Hello, sir. What can I do for you?
M: Hi, Uh... I have this cassette player here that I bought about six months ago. And it just ruined four of my favorite cassettes.
W: Oh dear, I’m sorry.
M: (12)So I... urn... want you to fix it I’m sure it will be no problem, right?
W: Your sales slip, please?
M: Yeah, here it is.
W: I’m sorry, sir. (14)Your warranty’s expired.
M: Well, it ran out ten days ago, but I’m sure that you’ll... you’ll fix the machine for free, because the machine was obviously defective when I bought it
W: I’m sorry, sir. (14)Your warranty has run out. There’s nothing I can do.
M: No, no, look. I didn’t drop it off a building or anything. I mean, what difference can ten days make? I mean you can...
W: Sir, I’m sorry, we have the six-month rule for a reason. We can’t.
M: Well, surely you won’t hold me to ten days on this. You can bend the rule a little bit.
W: Make an exception for you, and we’ll have to make an exception for everybody. You could say it’s only a month, it’s only two months...
M: I just lost twenty dollars worth of tapes.
W: Sir, I’m sorry, it’s too late. There’s nothing I can do.
M: (13)It actually ate the tapes. I mean, they’re destroyed. Paying for this is adding insult to injury. It’s... it’s a good cassette player, I mean, I can’t pay for this.
W: (15)Sir, the rules are the rules. I’m sorry, but there’s nothing I can do.
12. What’s the man’s purpose of visiting the shop?
13. What’s wrong with the purchase?
14. Why does the woman refuse the man’s request?
15. What does the woman say about the rule?