Why does the student speak with the man?

Questions 1 through 5. Listen to a conversation between a student and an employee in a university business office.
W: Hello. I need to talk to someone about my bill.
M: I can help you. What’s the problem?
W: Well, there’s a charge for eighty-seven dollars, and nowhere does it say what it’s for.
M: All right. Let’s have a look.
W: Thanks.
M: OK. Uh, this charge is from the Housing Office. Let’s see what the computer says. Hmm. OK... There’s an eighty-seven-dollar repair charge.
W: A repair charge? There must be some mistake.
M: It’s for the repair of a broken closet door.
W: Nothing like that—no way did that ever happen—not in my dorm room.
M: Are you sure?
W: I didn’t break the closet door, and neither did my roommate.
M: Are you sure about your roommate?
W: I can’t be certain. You’d have to ask her. But I don’t remember a broken door. I mean, I respect university property, and so does my roommate. We’re both too careful for something like that to happen. I’m sure that charge is a mistake.
M: There aren’t many mistakes like this. The Housing Office is always very careful. They say they fixed the closet door in your dormitory room.
W: I have no idea why they say that. At no time was there ever a broken door in our room! Maybe Housing got the room number wrong.
M: Well, in that case there is something you can do. You can appeal the charge by filling out a complaint form. The Housing Director will look at it, and if there was a mistake, they’ll remove the charge.
W: All right. May I have the form?
M: Sure. You need to fill out all the personal information on the top. Below that is a place to explain the problem.
W: OK, and what do I do after I’ve filled it out?
M: You can take it to the second floor. Across from the elevator is Student Services. You can give it to the person at the counter.
W: All right. I’ll do that.
M: I hope you get the problem cleared up.
W: So do I! I’ve got enough to worry about already.
M: Good luck.
W: Thanks.
1. Why does the student speak with the man?
2. Why does the student say this:
"Nothing like that—no way did that ever happen—not in my dorm room."
3. What does the student imply when she says this:
"I mean, I respect university property, and so does my roommate. We’re both too careful for something like that to happen."
4. What does the man suggest the student do?
5. Listen again to part of the conversation. Then answer the question.
"I hope you get the problem cleared up."
"So do I! I’ve got enough to worry about already."
What does the student mean?