2. 外语
  3. You have bought an mp3 at a shop. On reaching home, you discover a fault with it. Write a letter to the shop authority. In y

You have bought an mp3 at a shop. On reaching home, you discover a fault with it. Write a letter to the shop authority. In y

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问题     You have bought an mp3 at a shop. On reaching home, you discover a fault with it.
    Write a letter to the shop authority. In you letter
    explain why you launch the complaint
    describe the problem
    ask for a replacement or a full refund
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答案 Dear Sir/Madam, I wish to make a complaint about an mp3 which I bought three days ago in your shop. As is my habit, I made a point of trying it out on the spot. It worked perfectly well, and so I went ahead and purchased it. However, when I got home and tried it again, it seemed that the volume knob had ceased to work. Removing the back of the case, I found that the internal components of the mp3 were all rusted. Not only that but some of the wires were broken. I am sure that you will agree that this is a most unsatisfactory situation. Therefore I request you to arrange to replace this mp3 with another one, which must be in perfect working order. Failing that, I will have to insist on a refund in full of the price which I paid for it. Yours sincerely, Fan Yang
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