A、Some customers have got their payment back because they’re not satisfied. B、The company will redo the products again and again

W: Hello, Mr. Cooper. I’m Lina Redner, sales representative for Scarecrow Advertising Company.
M: I don’t think we have an appointment.
W: No, we don’t. You’ll have to excuse me for this.
M: Since you are already here, what can I do for you?
W: Well, as far as I know, your company was founded three years ago and your business has been quite good for the past two years.
M: I’m quite busy, Miss Redner. If you don’t mind, just get straight to the point.
W: OK. I believe that you must have seen a lot of S.A.C. designed TV commercials and billboards, and if we cooperate, it’ll certainly make your products better known and sold. What do you think?
M: I’m quite satisfied with the company that designs our advertisements at present.
W: Don’t say no for no’s sake, please. Here are some samples of our designs. Have a look, if you please.
M: All right... They’re pretty good but...
W: The payment we ask for is very reasonable. Besides, you won’t have the bondage of a contract. If you’re not satisfied with us, we’ll refund the money. But, of course, such a thing has never happened. We’ll redo the commercial or billboard over and over again until you’re satisfied.
M: There’s no harm in giving it a try, I think. Leave your card. I’ll call you when the next new product is ready to go on the market.
13. What is the woman trying to do in the conversation?
14. Which can best describe the man’s reaction to the woman’s words?
15. What do we know about the service of the woman’s company?