SMITH

Woman: May I help you?
Man: Yes, I would like to place an order for toner cartridges. We have a standing agreement with your company, so we will need the same amount as last time.
Woman: Let me key in your information into my computer. I will pull up our records for you. Do you have an order number? What name is the order listed under?
Man: It should be under Smith. The number is 184796 A．
Woman: Yes, Mr. Smith. I have an order for three cases of cartridges, is that what you would like to refill?
Man: Yes.
Woman: Is there the correct billing address?
Man: No, please post the bill to 124 Hildrod Lane, Milton County, 98830．
Woman: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.
Man: Thank you.