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An entirely new landscape is emerging with technology options central to the work and possibly your business model: work automat

admin2019-09-15  4
问题    An entirely new landscape is emerging with technology options central to the work and possibly your business model: work automation. 【R1】__________
   The simplest and most mature so far is robotic process automation. It can be used to automate high-volume, low-complexity, and routine tasks. It is particularly effective in automating the so-called "swivel chair" tasks, where data needs to be transferred from one software system to another. These tasks are traditionally done by humans. 【R2】__________Creating a virtual workforce of software robots can help companies streamline operational processes as well as increase the quality and cost-effectiveness of shared services.
   【R3】__________
   Developments in machine learning, powered by scalable computing resources in the cloud and heavy investment in exceptional human talent by the large players in the IT industry, are making computers capable of recognizing patterns and understanding meaning in big data in a cunningly human-like way. This "recognition intelligence" is showcased in systems for voice recognition, voice-to-text, natural language understanding, image understanding, and a host of other applications that are increasingly becoming available to consumers and companies.
   Cognitive automation can be used to gain new insights into big data. When it comes to transforming a company’s strategy around the future of work, talent analytics combined with machine learning can be a very powerful tool for analysis and prediction.
   Another area that is rapidly evolving is social robotics. 【R4】__________They can be drones that fly or swim, anthropoid robots that walk, or swarm robots that roll on wheels. They are programmable and can adapt to new tasks. This new generation of social robotics can automate routine as well as non-routine tasks. Freed from the assembly line, the social robots can collaborate with humans in a variety of applications that were unthinkable a few years ago.
   A good example is the Kiva robots that Amazon has been using to increase the efficiency of its order fulfillment process. 【R5】__________By reengineering the process using robots, Amazon did not replace the human workers but rather made them more productive in a way that allows human to focus on the "higher value added" activities while robots take on the more routine aspects of the job.
   [A] There are currently three technological enablers of work automation: robotic process automation, cognitive automation, and social robotics. Each technology fits a different kind of work and has different implications depending on the work to be done.
   [B] Unlike their predecessors, this new generation of robots is not bolted on an assembly line; they are mobile and move around in our everyday world.
   [C] Nevertheless, most of the current excitement around work automation stems from systems that can replace humans in non-routine, complex, creative, and often exploratory tasks—in other words, systems that can automate human cognition, or cognitive automation.
   [D] Instead of having human agents visit cars to assess the damage, an app used by the car policy owner and powered with image recognition intelligence could process photos of the car damage, assess the degree of the damage, and estimate the size of the claim.
   [E] For example, they may involve taking inputs from emails or spreadsheets, processing the information by applying certain rules, and then entering the output into some other business systems, such as an ERP or a CRM.
   [F] Instead of Walking the aisles to find the right packages, humans now stand on platforms while an army of social robots brings the right package to them at the right time.
   [G] Selecting the right technology for automating work tasks and improving performance is therefore critical for business, as is the alignment of the selected technology with a comprehensive strategy for the future of work.
【R5】
选项
答案F
解析 最后一段承接上文对社交机器人的介绍，以亚马逊采用Kiva机器人来提高订单处理效率为例，说明应用社交机器人的现实意义，是对上一段末句的进一步阐释。空格前指出Kiva机器人能够提高订单处理效率，空格后则在论述亚马逊此举的成效，因此空格处很可能是讲述这种机器人如何工作。各选项中，提及社交机器人与人类协作这类相关信息的就只有F。F讲到社交机器人代替人类完成查找包裹这类单调乏味的常规性工作，从而可以腾出人力去完成附加值更高的工作，即空格后所说的成效。F填入此处，与上下文语境相符，故为答案。
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