2. 外语
  3. In her early days as an emergency room physician, Dr. Joanna Meyer treated a child who had suffered a second degree burn. After

In her early days as an emergency room physician, Dr. Joanna Meyer treated a child who had suffered a second degree burn. After

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问题     In her early days as an emergency room physician, Dr. Joanna Meyer treated a child who had suffered a second degree burn. After the child had been treated, and was【B1】______ discharge, Dr. Meyer talked to the parents about how they should【B2】______ the child at home. Also listening to her were a half dozen other family members. A few hours later, when she came to say goodbye, the family asked her to settle an【B3】______ they’ve been having over exactly what advice she had given. "As I talked to them, I was【B4】______," she said. "All of them had heard the simple instructions I had given just a few hours before. But they had three or four different 【B5】______. The most basic details were unclear and confusing. I was surprised, because these were intelligent people." This【B6】______gave Dr. Meyer her first clue to something every doctor learns sooner or later—most people just don’t listen very well.
    Nowadays, she says, she repeats her instructions, and even【B7】______ a reality check with some patients: she asks them to tell her what they think they’re supposed to do. She also provides take-home sheets, which are computer printouts【B8】______ the patients’ situation.
    Dr. Meyer’s listeners are not unusual. When new or difficult material is presented, almost all listeners【B9】______ a challenge because human speech lacks the【B10】______ and permanence of the printed word. Oral communication is fast-moving and impermanent.
【B5】
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