2. 外语
  3. When dealing with complaints, she would like to______.

When dealing with complaints, she would like to______.

admin2013-09-16  43
问题 When dealing with complaints, she would like to______.
选项 A、take more responsibility
B、pass the customer on to her boss
C、give the customers money back
答案A
解析 此题问的是存处理顾客抱怨时Maggie愿意怎么做。从Maggie所说I’d like the authority toissue credit notes without having to ask you first．You’re often away on business．得知，她希望老板出差时她有权发放赊欠凭证。A表达了原话的意思。故选A。而B认为把顾客交给老板，C说把钱退还给顾客，均与原话意思不符。
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