2. 外语
  3. Arnold Parker 43 Leonard Street Atlanta, GA 02109 Date: July 20 Dear Mr. Parker, I am writing to withdraw my membership from

Arnold Parker 43 Leonard Street Atlanta, GA 02109 Date: July 20 Dear Mr. Parker, I am writing to withdraw my membership from

admin2015-09-22  20
问题 Arnold Parker
43 Leonard Street
Atlanta, GA 02109
Date: July 20
Dear Mr. Parker,
I am writing to withdraw my membership from your online languages courses. In your advertisement, you said that if I purchase a course online, I can get another instructor’s course free. In addition, I was told that I would receive three textbooks free of charge. I paid $100 through my credit card and I chose the class with Instructor Kevin Smith.
I was very excited to receive all three textbooks. I was greatly disappointed, however, when I opened the books. I found out that the textbooks are not for the class that I purchased. Actually, I should download the textbooks and print out them by myself. Since I don’t have a printer in my house, it is very inconvenient for me. I was also frustrated with your free course which was recorded 8 years ago. You never explained this when I called you about the class.
I also got the impression that I would get a book certificate that I can use to purchase books and other materials from you. I did not find a book certificate in the package. I wonder what happened to all the guarantees you have indicated in your advertisement. Please let me know what action you will take to correct this mistake. I hope to hear from you in a week’s time; otherwise, I think I am entitled to receive a full refund.
Jim Morrison
What is indicated in the letter?
选项 A、Mr. Morrison wants to have a partial refund.
B、Kevin Smith’s language course was recorded 8 years ago.
C、The online course was paid in installments.
D、Mr. Morrison previously had a phone conversation with Mr. Parker.
答案D
解析 第二段落的最后部分里提到从未在电话里做过具体的解释说明，因此判断以前和帕克通过电话。
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