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  3. Why are store managers often the last to hear complaints? What does Paula Courtney imply by saying "...the shopper must also fi

Why are store managers often the last to hear complaints? What does Paula Courtney imply by saying "...the shopper must also fi

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问题 Why are store managers often the last to hear complaints?
What does Paula Courtney imply by saying "...the shopper must also find a replacement" ( Line 2, Paragraph 4 )?
选项 A、New customers are bound to replace old ones.
B、It is not likely the shopper can find the same products in other stores.
C、Most stores provide the same kind of service.
D、Not complaining to the manager causes the shopper some trouble too.
答案D
解析 推理题。题干明确指出了本题的定位点在第四段第二行。原句意思为“顾客也必须去寻找相应的替代”。前半句说“商店失去了顾客”，所以前后分句分别从商店和顾客的角度指出了不投诉的后果。题目的难点在于对replacement指代内容的理解。[A]选项的错误在于认为replacement所指的内容是顾客，原文中顾客是施动者，即顾客去寻找替代，而[A]选项中顾客变成了受动者，即被替代的对象，因此指代错误。[B]和[C]选项错在原文只谈及了顾客要找相应的替代，但是并没有指出究竟是否能找到，所以[B]和[C]无法从原文推出。
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