A、Cooling yourself down plus good communication. B、Deep breathing plus sending e-mail. C、Physical exercise plus documentation. D

M: If you would like to know how to deal with aggravating people, Katherine Crowley, the writer of a book called Working with You Is Killing Me will tell you the answer. She joins us now. Good to have you with us.
W: Good morning.
M: What surprised me when I read this book is you say "Quit complaining, do something".
W: That’s right.(1)What I found in working with many thousands of people over the last 20 years is that it’s futile to try and change another person. So, the best thing you can do is begin by changing your internal reaction.
M: What’s this business about unhooking yourself?
W:(2-1)Well, we give you this process. It’s actually four steps and the first two steps are to cool down your system. Because as we all know, when those co-workers really annoy you, you immediately get upset.(2-2)So the first two steps are deep breathing or doing some sort of physical exercise if you can run out of the building and walk around the block.
M: Yeah. You say you spend a lot of time talking people off the ledge, which is essentially calming them down. Then what do we do?
W:(2-3)Well, the next two steps would be taking action. To unhook verbally as what we say, you should find something to move the situation forward and take the high road not accusatory but a win-win kind of communication, and then you look for a business tool whether it’s documentation of some kind or sending out an e-mail or referring to a job description.
M: Alright. So what is the most common annoying type of co-workers?
W: The most common annoying type of co-workers are called "boundary-busters".
M: And how do I deal with them?
W: Most of the time you do have to confront the boundary-buster.(3-1)But what we suggest is again to cool your system down, make sure you take the high road. What we tend to say is "You are so loud" instead of saying "you know what, it really bothers me, I can’t concentrate when your voice goes up, so can you please calm it down?"(3-2)So it’s a way, it’s a communication style and we give many examples in Working With You Is Killing Me.
M: Okay. And what’s the worst kind of co-worker?
W: Well, what we’ve decided among ourselves is the "wrecker" and this is because this person will speak very sweetly to you, and in the meantime, stab your back, one way or another, behind you.
M: Right, and what should I do about that?
W:(4)As soon as you detect that somebody is talking negatively about you, you need to just make sure that you’re at every meeting and find out what the person is saying about you. And wage your own PR campaign, get people to speak better of you, and ultimately they get caught.
M: Right. When does it get to the point that either you have to quit or the annoying person has to quit?
W: That’s a really good question. And what we say in Working With You Is Killing Me is that,(5)you actually have to figure out your tolerance level and you also need to determine what your fatal attractions are.
M: All right, I see. Thank you. I appreciate it.
1. What is the best way to deal with the annoying co-workers?
2. What is the process to unhook yourself?
3. Which of the following need you NOT pay attention to when dealing with boundary busters?
4. Which of the following should you NOT do when you deal with the person called "the wrecker"?
5. What is the key to deciding on whether you should quit or not?