Look at the form below. You will hear a woman calling about some problems with an order. Customer Servic

Look at the form below.
You will hear a woman calling about some problems with an order.
You have 15 seconds to read through the notes.
[Pause]
Now listen, and fill in the spaces.
[Pause]
Man: Good afternoon, Office Depot, Customer Service. Can I help you?
Woman: Hello. This is Kate Hagel from Troy Shipping. I’m calling about the order we received this morning. We got a few wrong items in our order.
Man: I’m sorry to hear that. Your order number, please.
Woman: The number is A-35941-KJ.
Man: Please tell me what’s wrong so we can send you the right items straightaway.
Woman: Great. Well, first of all, you sent us only 14 HP laser toner cartridges instead of 40.
Man: I’m sorry. The invoice said you ordered 14 HP laser toner cartridges. If you want us to send you the remaining 26 cartridges, the difference will be ￡2,500. Is this all right with you?
Woman: That’s fine. Also, the envelopes you sent are not the style we ordered. We want booklet style, not the catalogue one, in "6 x 9".
Man: Right. So that booklet style is in six by nine, not catalogue. Anything else we can do for you?
Woman: We’d like the right items to be received by tomorrow noon.
Man: Certainly. We will send the order by the overnight service and should be there around nine tomorrow morning.
Woman: And the mailing cost?
Man: Don’t worry about it. We’ll take care of it. Just ask the delivery person at DHL to pick the wrong items up.
Woman: Thank you. Goodbye.
Man: Goodbye.