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  3. For most people, shopping is still a matter of wandering down the street or loading a cart in a shopping mall. Soon, that will c

For most people, shopping is still a matter of wandering down the street or loading a cart in a shopping mall. Soon, that will c

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问题     For most people, shopping is still a matter of wandering down the street or loading a cart in a shopping mall. Soon, that will change. Electronic commerce is growing fast and will soon bring people more choice. There will, however, be a cost: protecting the consumer from cheating will be harder. Many governments,, therefore want to extend street regulations to the electronic world. But politicians would be wiser to see cyberspace as a basis for a new era of corporate self-regulation.
    Consumers in rich countries have grown used to the idea that the government takes responsibility for everything from the stability of the banks to the safety of the drugs or their rights to refund when goods are faulty. But governments cannot enforce national laws on businesses whose only presence is on the screen. Even in a country where a clear right to compensation exists, the on-line customer in Tokyo, say, can hardly go to New York to extract a refund for a clothes purchase.
    One answer is for government to cooperate more: to recognize each other’s rules. But that re quires years of work and volumes of detailed rules. And plenty of countries have rules too fanciful for sober states to accept. There is, however, another choice. Let the electronic businesses do the regulation themselves. They do, after all, have a self-interest in doing so.
    In electronic commerce, a reputation for honest dealing will be a valuable competitive asset. Governments, too, may compete to be trusted. For instance, customers ordering medicines on-line may prefer to buy from the United States because they trust the rigorous screening of the Food and Drug Administration; or they may decide that tile FDA’s rules are too strict, and buy from Switzerland instead.
    Consumers will still need to use their judgment. But precisely because the technology is new, electronic shoppers are likely for a while to be a lot more cautious than consumers of the normal sort - and the new technology will also make it easier for them to complain when a company lets them down. In this way, at least, the advent of cyberspace may argue for fewer consumer protection laws, not more.
In case an electronic shopper bought faulty goods from a foreign country, what could he do in the present circumstance?
选项 A、Refuse to pay for the purchase.
B、Go to the seller and ask for a refund.
C、Appeal to consumer protection law.
D、Complain about it via electronic mail.
答案D
解析 文章最后一段:．，．and the new technology will also make it easier for them to complain when a company lets them down．(如果公司使顾客失望，新技术能使他们抱怨起来更为方便。)由此可以推断客户可以在网上发邮件进行抱怨，即答案为D)。A)文中未提及；文章第二段举例说尽管日本国内法赋予客户进行索赔的权利，而假设一东京的客户通过网络从纽约买件衣服不满意却无法要求退款，所以B)不符合实际；C)与原文不符。
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