What does the man has come to do?

W: Good morning.
M: Good morning.
W: How can I help you?
M: I’ m afraid I’ ve come to make a complaint.
W: I’m sorry to hear that. What is it concerning?
M: Well, it’ s about a camera I bought a few weeks ago.
W: And what seems to be the problem?
M: Well, I have just received my first set of color photos. You can see that they are dark.
W: Hmm, it is not clear.
M: No, that’ s what I thought. So here I am.
W: Well, the first question should be—you’re sure you put the film in the right way?
M: Yes!
W: You’ d be surprised some people do get it wrong. Okay, and you haven’ t dropped the machine , or anything like that?
M: No.
W: Okay, I’ ve got a repair form to fill out. So, the model number?
M: It’ s an EASY camera 525Y.
W: Okay, well, we have a technician here, so we can look at it right away—you could come back this afternoon?
M: That would be great. I’ ve got to spend a couple of hours in the library, which is just next to the bar, so I’ 11 be around.
W: And your name?
M: My name’ s Philips, John Philips, that’ s PHILIPS, just one L, like the company.
W: Okay, that’s great. Two p. m. okay?
M: It’ s half past one now, and it needs about half an hour. I’ 11 see you then.
W: Okay, but just let me take your phone number as a precaution.
M: Sure, it’s 2384 1698.
W: 2384 1698, thanks.
M: Goodbye!