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  3. Task Sheet for Candidate A Task Sheet 1 A: The management: the importance of corporate culture B: Customer relations: how to get

Task Sheet for Candidate A Task Sheet 1 A: The management: the importance of corporate culture B: Customer relations: how to get

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问题 Task Sheet for Candidate A
Task Sheet 1
A: The management: the importance of corporate culture
B: Customer relations: how to get a customer coming back for more
C: Employee relations: how to tell the boss he is wrong
Task Sheet for Candidate B
Task Sheet 2
A: Recruitment: how to learn most about a job candidate.
B: Employee relations: how to fire a family member.
C: Leadership training: how to make a good boss.
选项
答案Interviewer: Now, I will give each of you three topics. You will have to choose one from them, prepare for it in one minute and talk about it for one minute. OK? Yang Yan, here are your topics. And here are yours, Yan Ming. You can make notes on the paper I gave you during your preparation. (One minute later) All right. Yang Yan, which topic are you going to talk about? Yang Yan: I’d like to talk about B: Customer Relations. Interviewer: OK. You have one minute to talk. Yan Ming and I will listen to you. Yan Ming, after Yang Yan’s talk, you have to ask her a question. Now, Yang Yan, you may start. I’ll stop you at the end of one minute. Yang Yan: Customer relations are very important to a company. Since if we have very good customer relations, the customers will come back and buy more. In my opinion, one effective way of keeping good customer relations is to get into the habit of consistently updating customer information. At every customer touch point, try to learn a little more or verify our existing information. For instance, ask why the customer is buying the larger size rather than the small one. Why choose blue rather than gray? Has he or she been promoted, with a new title and responsibilities? Note any responses to marketing efforts. Keep adding details and making sure the customer profile is up-to-date. We can rely on smart, centralized customer informations we can send specialized offerings to selected customer segments. Use Publisher 2003 to create flyers, postcards or other mailings that send news of customized offers. En, and.. Interviewer: Thank you. It’s time. Now, Yan Ming, what is the question you’d like to ask Yang Yan? Yan Ming: Yang Yan, what kind of customer information should you know? Yang Yans Well, we need to learn details about their habits, profiles, and preferences before we can characterize them. Interviewer: OK. Now, Yan Ming, it’s your turn. Which topic have you chosen, please? Yan Ming: Recruitment Interviewer: OK. You have one minute to talk. Yang Yan and I will listen to you. Yang Yan, after Yan Ming’s talk, you have to ask him a question. Now, Yan Ming, you may start. I’ll stop you at the end of one minute. Yan Ming: Learning most about a job candidate is very important. Several things are very important to us. Taking the time to prepare our interview questions in advance will help pose similar questions to different candidates. Then in addition to the conventional methods of reviewing an applicant’s job history and skills, we should ask questions that give the applicant a chance to explain how they react to specific job situations. Moreover, asking open-ended follow-ups instead of allowing for a simple one-word answer, give applicants the chance to communicate useful information about themselves. At last, it’s very important to ask exactly how they would do something that is part of the job instead of simply looking at a resume that lists a candidate’s areas of experience. Interviewer: Thank you. Time is up. Now, Yang Yan, what is the question you’d like to ask Yan Ming? Yang Yan: Among all the aspects that you’ve mentioned, which one do you think you can judge whether this person is suitable or not? Yan Ming: I think the last one. It’s a kind of knowing their practical ability and will impress me most. Interviewer: Thank you.
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