2. 外语
  3. It is the shopkeeper’s responsibility to take the complaint seriously and to replace or repair a faulty (有缺陷的) article or put ri

It is the shopkeeper’s responsibility to take the complaint seriously and to replace or repair a faulty (有缺陷的) article or put ri

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问题 It is the shopkeeper’s responsibility to take the complaint seriously and to replace or repair a faulty (有缺陷的) article or put right poor service. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who dealt with the complaint later. If you are not satisfied with the answer you got, or you do not get a reply, write to the managing director of the firm, shop, or organization.
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答案认真对待投诉、更换或修理不合格产品、端正服务态度是营业员的责任。如果你打电话，要问一下处理你投诉的人的姓名，不然你以后可能永远不知道是谁处理了你的投诉。如果你对得到的答复不满意或没得到答复，要写信给公司、商店、或机构的经理。
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