SECTION 1 Questions 1-10 Questions 1-6 Complete the form below. Write NO MORE THAN THREE WORDS or A NUMBER for each answer. E

Recorded voice: Thank you for calling Millenium Office Supplies. If you would like to place an order, please press ’1’. Your call has been placed in a queue. A customer service operator will be with you shortly.
Woman: Gina speaking. How can I help you?
Man: Oh, hello-I’d like to order some stationery, please.
Woman: And who am I speaking to?
Man: John Carter.
Woman: Right-can I just confirm your account number and the name of your company, John?
Man: Sure! The account number is 6 9 2 4 double 1
Woman: Six nine two four one one. Right, and you’re from ’Rainbow Computers?’
Man: No. The company is Rainbow Communications
Woman: Oh, OK, I’ll just fix that on the system ... communications. And what would you like to order, John?
Man: Envelopes. We need a box of A4 - that is, normal size envelopes
Woman: White, yellow or manilla?
Man: We’ll have the plain white please - but the ones with the little windows.
Woman: OK ... One box - A4 - white - just the one box, was it?
Man: Um... on second thoughts make that two boxes. We go through heaps of envelopes. As a matter of interest. Are they made from recycled paper?
Woman: No. You can’t get white recycled paper. The recycled ones are grey and they’re more expensive actually.
Man: Right - we’ll stick to white then.
Woman: Something else, John?
Man: Yes, we need some coloured photocopy paper. What colours do you have?
Woman: We’ve got purple, light blue, blue, light green-whatever you want, pretty much. There are 500 sheets to the pack.
Man: Let’s see ... Um... we’re going to need a lot of blue paper for our new price lists so can you give us 10 packs, please? Make sure it’s the light blue though ...
Woman: 10 packs of the light blue. Anything else that we can help you with?
Man: Um... let me think ... what else do we need? Um... uh, I’m sure there was something else.
Woman: Pens, paper clips, fax paper, computer supplies, office furniture?
Man: Oh, yes! We need floppy disks - do you have those nice coloured ones?
Woman: Yes, but they’re a bit more expensive than the black ones.
Man: That’s alright. I’m not paying, anyway!
Woman: Right. Floppy disks. And what about diaries for next year? We’ve got them in stock already and it’s a good idea to order early.
Man: Er... no - I think we’re alright for diaries but something we do need is one of those big wall calendars - you know, one that shows the whole year at a glance. Do you stock those?
Woman: We certainly do.
Man: OK - can you include a wall calendar then, um, with the other stuff? Um, just make sure it’s got the whole year on the one side.
Woman: Sure- and do you have a copy of our new catalogue?
Man: No, I don’t, but could you send one. Woman: Yes! I’ll pop one in with the order. You’ll find it a lot easier to remember what you need if you have our catalogue in front of you next time.
Man: Yes, good idea. And er when can you deliver this?
Woman: Should be with you tomorrow morning.
Man: Can you make sure that it’s not after 11.30a.m. because I have to go out at 12 there’s only myself here on Fridays?
Woman: Fine - I’ll make a note on the delivery docket that they should deliver before half past eleven. Thanks very much.
Man: Thanks.