Who most likely are the listeners?

Hello, everyone. Thank you for attending this meeting.(86)The purpose of this meeting is to discuss the results of our most recent customer satisfaction survey. As all of you know, the intention of the survey was to determine how we can improve our customer service. Overall, the customers are quite pleased with our competitive pricing and the quality of our product. They also appreciate how quickly we respond to their individual requirements. But there is still room for improvement.(87)One obvious complaint was that our automated voice mail system was inefficient and difficult to use. I’ve provided everyone with the complete results of the survey and(88)I’d like to review each item in detail with all of you right now.