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  3. ASTRAL HOME CENTER 1916 Barnes Avenue, Cincinnati, OH 45214 September 18 Alessandro Kapranos 798 Duffy Street South Bend, IN 4

ASTRAL HOME CENTER 1916 Barnes Avenue, Cincinnati, OH 45214 September 18 Alessandro Kapranos 798 Duffy Street South Bend, IN 4

admin2017-04-10  8
问题 ASTRAL HOME CENTER
1916 Barnes Avenue, Cincinnati, OH 45214
September 18
Alessandro Kapranos
798 Duffy Street
South Bend, IN 46601
Dear Mr. Kapranos,
We appreciate your business and hope you enjoy the appliance you purchased from Astral Home Center. As one of the country’s most trusted electronic centers, we pride ourselves in distributing the finest appliances to suit our patrons’ everyday needs and providing the most efficient customer service.
Your item is under warranty for 12 months starting from the date of purchase. During this period, you are entitled to free maintenance checkup and repair depending on the cause of the damage. In the event that your item needs to be repaired after the warranty period, you can still bring it to one of our service centers and our technicians will be happy to assist you.

Please take note that you might need to pay an additional fee for the cost of replacement parts. The out-of-warranty repair cost includes all brands and units that fall under the appliance type.
For complete guidelines on our repair services, please refer to the booklet enclosed with this letter. It also includes a list of service centers located across the country.
Should you have any questions, you may call our 24-hour hotline at 555-9987 or e-mail us at custserv@astralhc.com.
Sincerely,
Blake Boer
Operations manager
Astral Home Center
To Blake Boer
From Alessandro Kapranos
Date January 25
Subject Service Center in Alabama
Dear Mr. Boer,
Two years ago, I bought an Automaton LED Plasma TV from your store in Cincinnati. My wife and I were pleased with its excellent picture quality and ability to access the Internet. However, during a recent move to our current residence in Alabama, the TV was damaged while in transit.
Since I no longer have the booklet that was included with my purchase, I was wondering if you could refer me to the nearest service center in our area. We’d like to take our unit in for repair as soon as possible, so I’d appreciate it if you called my office number at 555-5837.
I’m looking forward to your swift response. Thank you.
Sincerely,
Alessandro Kapranos
What is indicated about Mr. Kapranos?
选项 A、He must pay $100 for a repair.
B、He formerly resided in Ohio.
C、He recently placed a bulk order.
D、He maintains a home office.
答案A
解析 本题需要综合两篇文章的内容进行推理后解答。首先应定位至提及题目核心语句Mr．Kapranos的第二封电子邮件。 邮件中提到“Two years ago，I bought…TV from your store…”和“However…the TV was damaged…”，即Kapranos先生两年前在Astral Home Center购买了电视机，而电视机已经受损。后文中提到“We’d like to take our unit in for repair…”，即想要修理电视机，由此可以确定第一条线索。但是Kapranos先生的电视机修理费用是多少，原文中并未说明。因此应看第一封信件中涉及电视修理费用的相关内容。第一封信件中提到“Your item is under warranty for 12 months starting from the date of purchases．”，即从购买产品之日起有12个月的保修期，表格“APPLIANCE TYPE：Television，OUT OF WARRANTY REPAIRCOST(STANDARD FEES)：$100”中显示，超过保修期的电视修理费用为100美元，这就是第二条线索。 综合考虑第一条线索“Kapranos先生两年前在Astral Home Center购买了电视机，而电视机已经受损，他想要修理”与第二条线索“超过保修期的电视修理费用为100美元”，可以推出“Kapranos为修理电视机应支付100美元”。因此(A)He must pay $100 for a repair．为正确答案。
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