A、Sometime mistakes may occur in the hotel. B、It is not easy to satisfy every customer. C、It is necessary to book the room befor

M: Excuse me, I think there’s a mistake in our bill. We didn’t have dinner here last night.
W: I’m sorry, sir. Here’s the bill from the hotel restaurant. It’s got your signature on it.
M: But that’s not my signature. I’d like to speak to the manager.
W: I’m sorry, sir. The manager’s busy.
M: I’m very sorry, but I want to speak to the manager.
W: Oh, I’m the manager here. You have a complaint about your bill, sir?
M: Yes, I’m afraid there is a mistake. We didn’t have dinner in the restaurant last night.
W: But this looks like your signature on the restaurant bill. Let me see. On dear’ I’m very sorry. There’s another couple called David in the hotel. They had dinner last night, not you. I do apologize.
8. Who is the second speaker most likely to be?
9. What does the man complain about?
10. What can we learn from the talk?