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  3. Fly-by-night Travel Agency Suite 9 Chicago Life Building Lake Shore Square Chicago II. 60637 April 3, 2010 Lightning Computer

Fly-by-night Travel Agency Suite 9 Chicago Life Building Lake Shore Square Chicago II. 60637 April 3, 2010 Lightning Computer

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问题 Fly-by-night Travel Agency
Suite 9 Chicago Life Building
Lake Shore Square
Chicago II. 60637
April 3, 2010
Lightning Computer Supplies
152 Whacker Road Chicago 60401
Re: faulty print cartridges
Dear Madam or Sir,
On a recent visit to your store, I purchased a box of Onyx Print Cartridges for our 3 printers. As you are well aware, fast and high-quality printing is essential in any business, big or small, these days. You can imagine our disappointment when, after installation, we found that the cartridges were faulty, either in the feed mechanism or in the ink itself. When we examined the packages, we discovered that all three cartridges had passed their use-by date.
However, when I returned them to your store, I was refused free replacement cartridges as the receipt had unfortunately somehow been misplaced. This was extremely disappointing to me, as I am a long-term customer of your store. Am I not to be trusted? The cartridges were clearly expired. I have since bought cartridges elsewhere, and I have no intention of returning to your store. But I wanted to express my dissatisfaction to you, and I hope that you will examine your policy on returns.
Thank you.

Senior Travel Consultant
Why did Julie write this letter?
选项 A、To place an order for some ink cartridges
B、To voice her disappointment regarding the store’s rules
C、To find out if the store carries a specific type of cartridge
D、To get the printer serviced by a technician
答案B
解析 因找不到收据，商家拒绝更换问题墨盒，朱莉写信对此事表示不满。答案是(B)。
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