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  3. Every human being is fallible; we make mistakes. In America when a mistake has been made, it is considered fitting for the perso

Every human being is fallible; we make mistakes. In America when a mistake has been made, it is considered fitting for the perso

admin2010-01-10  57
问题     Every human being is fallible; we make mistakes. In America when a mistake has been made, it is considered fitting for the person   【C1】______   to acknowledge his or her error and to apologize to anyone who has been inconvenienced. Even   【C2】______   are expected to admit their mistakes and apologize for them. Trying to   【C3】______   a mistake and denying your guilt are considered to be indicative of serious   【C4】______   .
    If you make a mistake that   【C5】______   a group of people, a public apology is considered the best method for   【C6】______   . If the mistake was a serious one, or if some people were inconvenienced more than others, then the   【C7】______   should follow the public apology with private ones to   【C8】______   .
    It is especially important for executives and company heads to be able to admit their mistakes. Sometimes leaders are afraid that if they   【C9】______   , they will lose the respect of their employees. Actually   【C10】______   — if you are honest with your employees and yourself,   【C11】______   , and show that you are willing to accept blame when you make a mistake, then your employees will be   【C12】______   you. They will also be more likely to admit their own mistakes.
    If you   【C13】______   one person, it is usually best to apologize to that person alone, unless your mistake   【C14】______   by a large group of people. For example, if Leonard   【C15】______   to Mr. Todd during a committee meeting, it would be   【C16】______   for Leonard to apologize to Mr. Todd at the next committee meeting. If the   【C17】______   created by the initial mistake is public, then the apology should be public. However, if Leonard raised his voice to Mr. Todd when only the two of them   【C18】______   , he may apologize privately. Notice as well   【C19】______   the apologies are. As soon as you realize you have made a mistake, you should   【C20】______   .
【C16】
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