首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Just let you go. B、Offer a lower price. C、Apologize to you. D、Try to retain you. A
A、Just let you go. B、Offer a lower price. C、Apologize to you. D、Try to retain you. A
admin
2021-07-23
100
问题
Here is a question for you. The customer is always right. Right?
Well, there was a time not so long ago when many businesses believed it, or at least claimed to believe it. The slogan is associated with the defunct Chicago-based department store Marshall Field’s, but many mid-20th century corporations embraced it, on the surface.
It’s also been used—and abused—by customers and businesses the world over. (20)Businesses invoke it to demonstrate their commitment to customer service, even when they don’t mean it: customers leverage it to get their way, even when they don’t deserve it. Is the customer always right? Here are some situations when they answer "yes":
First, when it costs nothing to let you have your way. Often, good service costs a company absolutely nothing. It’s a smile, a "thank you"—and when something goes wrong, an "I’m sorry. " A genuine apology is totally free and can go a long way towards making up for a bad customer experience. When an argument is easily resolved with an apology (even when the customer is wrong) then why can’t the customer be right?
Second, when the law is on your side. Companies often confuse their own policy for the law, and vice versa. For example: The law says that if a company doesn’t provide the service you paid for, it’s in breach of contract. That supersedes any company policy regarding refunds or replacements. (21) You don’t have to be a lawyer to know that if you didn’t get what you paid for, you deserve a full refund.
Third, when a company is obviously negligent. If the widget you bought breaks down or a company’s product falls woefully short of its promises, there’s no argument. You’re right, and you’re owed a refund or replacement. Again, companies hide behind contractual fine print, saying it’s not their "policy" to let you return the product, or they charge you a confiscatory "restocking" fee. But that assumes their product was what it was supposed to be.
Fourth, when a company can’t afford to lose your business. Right or wrong, if you’re the customer and you threaten to take your business elsewhere, it doesn’t matter—you are right. But only if the company has determined that you’re not worth losing. (22)Unfortunately, many companies fail to make that determination and let you take your business to a competitor, which may be just as well.
Questions 20 to 22 are based on the recording you have just heard.
20. Why do businesses invoke the slogan "the customer is always right"?
21. What can we do if we don’t get what we paid for?
22. What would most companies do if you threaten to take your business elsewhere?
选项
A、Just let you go.
B、Offer a lower price.
C、Apologize to you.
D、Try to retain you.
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/qeJ7777K
0
大学英语六级
相关试题推荐
Forthispart,youareallowed30minutestowriteashortessayentitledToWorkforaLargeCompanyoraSmallOne?Youshould
Forthispart,youareallowed30minutestowriteashortessayentitledOnFlashMarriage.Youshouldwriteatleast150words
A、Shedoesnothavetoomuchmoney.B、It’scoolduringthesummerholidayintheUS.C、Therearedifferentsceneriesandplaces
A、Theyrealizedsomecompaniesexploitedthemovement.B、Theydidn’tknowwhattodo.C、Theydidn’trealizesomecompaniesmade
A、Studentslearnbestbydoingthingsforreal.B、StudentslearnfastinbusinessenvironmentC、Studentslearnfastthroughonli
A、ItisthebiggestAmericanonlinegrocer.B、Itcanmakeaprofitfromitsonlineoperation.C、ItscustomersaremainlyfromMa
A、Atacommencementofafirst-classcollege.B、Atafreshmenorientationinacollege.C、Atarecruitmentpresentationinacol
A)Reduce,reuse,andrecycle.RecyclinghasbecomeapartofAmericanlife.Italsoisanimportantpartofthewaste-processin
Nearlytwo-thirdsofbusinessesintheUKwantto【C1】______staffwithforeignlanguageskills.Frenchisstillthemosthighlyp
A、Itpromotessales.B、Itcoststoomuch.C、Itdoesn’tworkwell.D、Itiseasytodo.A
随机试题
按管径不同,留有接替接茬的预留头长度也不同,当管径大于377mm时,预留头长度应为200~250mm。
下列不属于影响有效沟通障碍人际因素的是()
某公司2011年1~4月份预计的销售收入分别为100万元、200万元、300万元和400万元,每月材料采购金额为下月销售收入的80%,采购当月付现60%,下月付现40%。假设没有其他购买业务,则2011年3月31日资产负债表“应付账款”项目的金额为()
有下列情形()之一的当事人可以解除合同。
能量系数
【2017广西】“人们传递生产和生活经验的实际需要是教育起源的直接动因”,这种观点属于()。
岩石:宝石
在党的()开幕词中,邓小平第一次提出了“建设有中国特色的社会主义”这个科学命题,它标志着建设有中国特色的社会主义思想的正式确立。
添附可以分为附和、混合和加工。其中附和是指两个或两个以上不同所有人的物结合成为一个合成物,人们虽然能直观地识别该合成物,但通常难以将该合成物分离,如一定要将该合成物分离,则会损坏该合成物或耗资过大。混合是指两个或两个以上不同所有人的动产相互混杂,不能识别,
在某企业的信息综合管理系统设计阶段,如果员工实体在质量管理子系统中被称为“质检员”,而在人事管理子系统中被称为“员工”,这类冲突被称之为________。
最新回复
(
0
)