A、The woman coughed a lot above his head. B、The woman accidentally hurt his ear. C、The woman forgot to use styling jell on his h

W: Hi. How can we help you today?
M: Yeah. I’d like to get my hair trimmed a little. Nothing fancy. Just a basic trim.
W: OK. We have the best service in town!
M: Well, I’m a lawyer, specialising in workplace accidents, and I’m in town for an interview for a new job, and...
W: Nothing to worry about, sir. Relax. I’m just making some adjustments to the hair trimmer. There we are. Okay...
M: Ouch. That hurts. What are you doing?
W: Nothing to worry about, sir. Relax.
M: That’s what you just said a minute ago, and look at all of my hair on the floor. How much are you really cutting off?
W: Oh. It’s time for the shampoo. Just lean back and we’ll wash your hair away.
M: Hey, you got shampoo in my eyes. I can’t see.
W: Relax, sir. I’m almost finished.
M: Yeah, just wait till I get finished with you!
W: Okay. Now let’s dry your hair, put a little styling jell in it, and now style it with a blow dryer, and brush, voila!
M: Hey, what happened to my hair? You butchered it! What kind of prank are you trying to pull here? Are you even a licensed beautician?
W: Well, sir. We offer a money-back guarantee on all our work, so if you’re not completely satisfied...
M: Satisfied? I’m anything but satisfied. I want to talk to the manager now!
W: I’m sorry, but he’s on vacation. He left me in charge, so if you...
M: How in the world am I supposed to go to a job interview looking like this? Forget it, forget it. I wonder if there is anyplace in this town that can give a decent haircut and fix the damage!
Questions 9 to 12 are based on the conversation you have just heard.
9. What is the man?
10. What has happened to the man during the conversation?
11. What do we know about the shop manager?
12. Why does the man come to have his hair cut?