2. 考研
  3. [A] Build friendships at work. [B] Constant challenges breed frustration. [C] Develop self-awareness. [D] Employ emotional self-

[A] Build friendships at work. [B] Constant challenges breed frustration. [C] Develop self-awareness. [D] Employ emotional self-

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问题 [A] Build friendships at work.
[B] Constant challenges breed frustration.
[C] Develop self-awareness.
[D] Employ emotional self-control.
[E] Schedule time for self-reflection.
[F] Stress feeds conflict—and conflict breeds anger, resentment, and unhappiness.
[G] Toxic emotions are stressful.
    Bring to mind a conflict at work, and you’ll probably have the perpetrator in mind: your incompetent boss, that passive-aggressive colleague, or the resource-hoarding peer in another department. We spend an inordinate amount of time complaining about these people, avoiding them, and fighting with them. If you want less fighting and a more enjoyable, productive workplace, you have to understand your own role in it and what you can do to break a vicious cycle that starts with frustration and stress and ends with workplace wars.
【B1】______
    A healthy dose of frustration can be good, leading to determination and creativity. Unfortunately, instead of the occasional obstacle at work, we are often buried in an avalanche of problems. We don’t have the resources we need to do our job, and the goalposts keep moving. We blame the relentless, do-more-with-less nature of our shortsighted, quarterly-results-driven business climate for our frustration, or we pin responsibility on unending change or corporate culture. Whatever the reason, many of us are chronically frustrated at work.
【B2】______
    Chronic frustration often morphs into fear and anger. When the alarm rings, our bodies go into high alert, adrenaline and hormones course through our veins, muscles tighten so that we can move quickly, hands sweat, and breathing and heart rates speed up. This would all be well and good if it happened infrequently and saved us from actual danger. Unfortunately, frustration, low-grade fear, irritation, and even rage are familiar companions at work.
    This is when the vicious cycle becomes an endless loop. A Three-Step Process to Interrupt the Vicious Cycle.
【B3】______
    To interrupt the frustration-stress-conflict cycle, you need to begin by recognizing what causes you to feel thwarted, scared, or threatened and what drives you to the battleground. This sounds easy, but even well-intentioned people typically put self-reflection last on the list—there just aren’t enough hours in the day. Instead, make time and tap into curiosity and courage to try to figure out what kinds of situations send you into the stratosphere. The more you know about your triggers, the better you can control your emotions.
【B4】______
    Once you’re aware of the emotions that are driving your behavior, you can employ another important emotional intelligence competency: emotional self-control. This is what enables us to check and channel our emotions so that we don’t get stuck in a permanent amygdala hijack. We can manage negative feelings, see reality through a clear lens, and stop lashing out when we feel threatened.
【B5】______.
    To minimize stress and conflict at work, we need to replace "I, me, mine" with "we, us, ours." We need to stop seeing each other in terms of what we can get, and replace it with what we can give. This shift would result in less stress and fewer negative emotions. It would also lead to warmer, friendlier relationships.
【B4】
选项
答案D
解析 本段开头指出，一旦你意识到了你的情绪正驱使着你的行为，你就能运用你另一种重要的情商能力：自我控制情绪的能力（emotional self-contro1）。因此，本段主题为运用自我控制情绪的能力，故本题选D项。
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