HELPFUL, COURTEOUS

Secretaries are expected to be efficient，polite，and to have good memories. Often, the secretary knows as much about running the business as her employer. In some cases，she will even have to make decisions and answer correspondence herself when her employer is away.
    Working as a guide requires a pleasant personality and a rather detailed knowledge about spots of interest, history, places of amusement, and the like. Tourists will expect you to be friendly but not fresh, helpful but not in the way, courteous but not stiff. All in all, being a good guide is a very difficult accomplishment.
    When interpreting, don’t use expressions such as "he said, "or "he thinks, "and the like. Interpret remarks directly, as though you yourself were the person originally speaking. A good in terpreter is fast and accurate. If you don’t understand the meaning of a remark, don’t hesitate to ask and get it clarified. Misinterpretation can result in serious loss of time, money, good will, and a host of other undesirable things.