You will hear a man making a telephone call. Listen and complete questions 16-20. You will hear the conversation twice.

lan: Hello, could I speak to Diana, please?
Woman: She’s not in at the moment. Can I take a message?
lan: Yes, please. Tell her that lan called from Head Office and we’ve booked her into the April Hotel for two nights.
Woman: Which hotel?
lan: The Aprii. You know, like the month.
Woman: Oh, yes.
lan:  I’m sure she’ll like it. It’s on Leith Street.
Woman: Could you spell that?
lan: L E I T H. Leith Street.
Woman: OK, I’ve got that.
lan: Now, she knows where the meeting will be, but she doesn’t know the time. Tell her it will begin at twenty past ten and finish at four thirty.
Woman: Right.
lan: And could you tell her to take the book with her? She’ll know which one. I’m sure she’s finished reading it.
Woman: OK — anything else?
lan: Oh yes— please tell her I’ll take her to the factory on Tuesday and she can speak to Mr Brown on Wednesday morning.
Woman: All right, I’ll make sure she gets the message.
lan: Thanks very much.