首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a count
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a count
admin
2010-04-12
67
问题
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food. From the air-conditioned order of American malls to the anarchy(混乱,无秩序) of African bazaars(集市), the way we shop shows the way we see ourselves and our relationships with other people.
Recent economic hardship has given the consumer increased power in Europe as retailers(零售商) fight to win their share of reduced disposable(可任意使用的)income. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means. People often point to America as an example of sophisticated customer service. In restaurants in the south of the USA, for example, waiters compliment(称赞) you on your clothes, ask about your day, compliment you on the wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant might well dream of such attention, but do Europeans really want US style service? As a friend of mine once told me, "By the end of the evening I had spent as much time talking to the waiter as to my wife. It is a question of expectations. Different nationalities expect different types of service.
Attitudes to service are, of course, affected by employers attitudes to their workers. As American sales and service personnel are heavily reliant(依赖) on commission and tips, they have more incentive(动机) to provide more service. But is this fair? Do we think it is fair to ask shop assistants to work late evenings, Sundays and lg hour shifts? Does it fit in with our picture of society? It might not be a case of "Is the customer always right?" but a case of "How much service is it fair to expect?"
What can be concluded about the writer’s friend in paragraph 3?
选项
A、He enjoyed talking to the waiter.
B、He seldom talked to his wife.
C、He didn’t like the US style service.
D、He had waited a long time to be served.
答案
C
解析
参见第三段。作者的朋友说,“By the end of the evening I had spent as much time talking to the waiter as to my wife”:“到晚上的时候我和他说话的时间已经与我和妻子交谈的时间一样长”,即朋友认为waiter的话太多了。联系上下文可知这里朋友表示的是他不习惯这种美国式的过度热情的服务方式。
转载请注明原文地址:https://kaotiyun.com/show/0Bj7777K
0
大学英语四级
相关试题推荐
A、Companyandcustomer.B、Repairmanandcustomer.C、Teacherandstudent’sparent.D、Wireandhusband.A[听力原文]W:Listen,thehea
Amongthosetanningcustomers,itisestimatedthatmostofthemare______.Asasaferalternativetorealtans,self-tanning
Amongthosetanningcustomers,itisestimatedthatmostofthemare______.Whatisthefindingofthe2003studyconductedat
Amongthosetanningcustomers,itisestimatedthatmostofthemare______.WhatistheattitudeofFoskotowardtanningsalon
Amongthosetanningcustomers,itisestimatedthatmostofthemare______.Whydothosepromotersthinkthetanningmachines
Nowadays,itseemsthatnobodycanprovideasatisfactoryanswertosportsviolence.Thedistinctionbetweenunacceptablehosti
A、BossandSecretary.B、WifeandHusband.C、Salesmanandcustomer.D、Taxidriverandpassenger.BW:Thereisnotmuchleftinth
随机试题
男性,52岁,近2~3个月来常于上楼走路后出现发作性心前区闷痛,安静心电图为正常范围,为明确诊断需进一步做相关的检查.有关冠心病的诊断,以下哪项说法恰当
病人四肢烧伤,创面的早期处理宜采用()。
脊髓前角损害可出现
下列不属于国债功能的是()。
股份有限公司的主要组织机构有()。
领导安排小刘作为你们工作组的组长。小刘工作能力很强,但是为人傲慢.现在同事对他有意见。你作为副组长,应该怎么办?
方程组有非零解,则k=________。
下列排序方法中,最坏情况下比较次数最少的是()。
Manypeoplewhoareadoptingachildexpectittobringgreatjoytotheirlife.Butwhen【C1】______parentswanttheirchildbac
Thepopularnotionthatolderpeopleneedlesssleepthanyoungeradultsisamyth,scientistssaidyesterday.Whileelderly
最新回复
(
0
)