2. 考研
  3. A：It’s Janet Smith．_______________ B：Yes．I’d like to have some information about having a phone installed．

A：It’s Janet Smith．_______________ B：Yes．I’d like to have some information about having a phone installed．

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问题 A：It’s Janet Smith．_______________
    B：Yes．I’d like to have some information about having a phone installed．
选项 A、Who’s that?
B、What’s wrong?
C、What’s up?
D、May I help you?
答案D
解析 B回答道：“我想咨询一些关于安装电话的信息。”这是服务咨询的场景，正确的问法应是：“有什么我能帮你的吗?”故本题选D。
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