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  3. Guests arriving at the Aloft Hotel in Manhattan or one in Silicon Valley will soon be able to do something hotels have dreamed a

Guests arriving at the Aloft Hotel in Manhattan or one in Silicon Valley will soon be able to do something hotels have dreamed a

admin2021-09-17  51
问题    Guests arriving at the Aloft Hotel in Manhattan or one in Silicon Valley will soon be able to do something hotels have dreamed about offering for years: walk past the check-in desk and enter their rooms by using a smartphone as a room key. The boutique hotel brand from Starwood Hotels & Resorts Worldwide Inc. plans to offer this feature at two hotels, in the Harlem neighborhood and in Cupertino, Calif, before the end of the quarter.
   Starwood officials are hoping this will be one of the biggest technological changes in the industry since free Wi-Fi. "We believe this will become the new standard for how people will want to enter a hotel," says Frits van Paasschen, Starwood’s CEO. "It may be a novelty at first, but we think it will become table stakes for managing a hotel."
   Not everyone is so sure. Past attempts to use technology to streamline the check-in process have had mixed results. Robert Habeeb, president of the First Hospitality Group, which is the owner of 55 hotels in the U.S, says he pulled out check-in kiosks at two of his Holiday Inn hotels after finding that most guests ignored them. He found that many travelers will sacrifice speed or ease to talk with a staff member and ensure their room has the right view or location, or to try for an upgrade. Other guests may still want to be greeted when they arrive.
   Hotels have never been known for being in the forefront of technology. The industry is often a laggard, in part because many hotels are owned and managed by separate companies, making investments in technology more complicated. Nevertheless, many hotel operators have been searching for ways to eliminate the bottlenecks that can form at a hotel’s front desk. The delays are the bane of many a road warrior’s travel experience. "Everybody has to check in, but we are all doing it pretty much the same way we were 100 years ago," says Christopher Nassetta, chief executive officer for Hilton Worldwide Holdings Inc. "It’s something we are seriously addressing."
   Yet it is still not clear that virtual keys will do better than previous attempts to circumvent traditional check-ins. An effort several years ago to allow guests to enter rooms with the magnetic strip on their credit cards never caught on. Guests worried about security and were reluctant to give their kids credit cards instead of room keys.
   
According to Robert Habeeb, he cancelled self-service check-in kiosks NOT because______.
选项 A、most guests pay little attention to them
B、most travelers are willing to ask for help from a staff
C、some guests may still want to be greeted when they arrive
D、most guests are difficult in using them
答案D
解析 细节题。根据题干关键词定位到第三段。根据…says he pulled out check-in kiosks at two of his Holiday Inn hotels after finding that most guests ignored them．可知A项“大多数客人忽视了自助登记人住服务机”正确。根据He found that many travelers will sacrifice speed or ease to talk with a staff member and ensure their room has the right view or location，or to try for an upgrade．可知B项“大多数客人喜欢求助于员工”正确。根据Other guests may still want to be greeted when they arrive．可知C项“一些客人仍然希望他们到达的时候被问候”正确。D项“大多数客人在使用自助登记入住服务机的时候有困难”属于无中生有，故正确答案为D项。
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