首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
When a consumer finds that his purchase has a fault in it, what is the first thing he should do?
When a consumer finds that his purchase has a fault in it, what is the first thing he should do?
admin
2011-01-02
28
问题
When a consumer finds that his purchase has a fault in it, what is the first thing he should do?
When a consumer finds that all itern she or he bought is broken or in some other way does not reach the standard of the manufacturer’s claim for it, the first step is to present the warranty. or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumers may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the“higher, up”the consumer takes his or her complaint, the faster he or she can expect it to be tackled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they can not get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the itern in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear”is better than“this stereo does not work”.
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a stemp further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’rights.
选项
A、Showing the fault item to the manager.
B、Explaining exactly what is wrong with the item.
C、Saying firmly that the item is of poor quality.
D、Asking politely to change the item.
答案
B
解析
转载请注明原文地址:https://kaotiyun.com/show/0iHd777K
本试题收录于:
公共英语五级笔试题库公共英语(PETS)分类
0
公共英语五级笔试
公共英语(PETS)
相关试题推荐
Howlongdidtheauthorwanderaboutinthestreetsbeforehestoppedunderabridge?Thefirstpersonwhogavehimmoney
HisnoveldepictsanambitiousAmerican.
Thespecial-effectsrevolutionbeganinthemid-1980swithStarWars.ILMisthecompanyresponsibleformanyofthechangesin
WhenRochesterdecidedtogotoschool,heremployerInparagraph2,thephrase"comedownwith"couldbebestreplacedby
WhenRochesterdecidedtogotoschool,heremployerWhichofthefollowingisNOTmentionedasawaytoeaseone’sstiffnessa
BeautyBeautyhasalwaysbeenregardedassomethingpraiseworthy.Almosteveryonethinksattractivepeoplearehappierandh
Engineersusetheprinciplesofaerodynamicsindesigningairplanesandotherobjectsaffectedbyaerodynamicforces.
MobilePhonesMobilephonesshouldcarryalabeliftheyprovedltobeadangeroussourceofradiation,accordingtoRobert
TrafficJams—NoEndinSight1.Trafficcongestion(拥堵)affectspeoplethroughouttheworld.Trafficjamscausesmogindozens
Thespeakersaysitisnecessarytotalkabouthaybecause
随机试题
慢性肾衰的用药原则
从信息管理组织角度,可以将工程造价信息分为()。【2010年真题】
消防验收时,由( )向公安消防机构提出申请,要求对竣工工程进行检查,并提供有关书面资料,资料要真实有效、符合申报要求。
简述财务会计报告的编制要求。
为遏制房价过快上涨,政府可运用下列()经济手段进行调控。①调整个人转让住房营业税政策,对个人购买住房不足5年转手交易的,统一按其销售收入全额征税;②加大对圈地不建、捂盘惜售、哄抬房价等违法违规行为的查处力度;③落实资金
2019年7月末,规模以上工业企业资产负债率为56.8%,同比下降0.5个百分点。商品房库存减少,8月末,全国商品房待售面积49784万平方米,同比下降7.6%,比7月末减少92万平方米。企业单位成本费用比年初继续降低。短板领域投资增加,
企业原来生产低档产品,后来决定增加生产高档产品是指()。
中华人民共和国公民在行使自由和权利的时候,不得损害国家的、社会的、集体的利益和()。
为了便于系统控制和描述进程的活动过程,在操作系统核心中为进程定义了一个专门的数据结构,称为______。
Between1852,when【C1】______wasfirstestablishedthatMountEverestwasthehighestmountainonearth,and1953,whenEdmundHi
最新回复
(
0
)