2. 外语
  3. From: Cheryl Browne(c.browne@hrt.com) To: Real Mexico Travel(customer@realmex.com) Subject: Dissatisfied customer Date: April 9,

From: Cheryl Browne(c.browne@hrt.com) To: Real Mexico Travel(customer@realmex.com) Subject: Dissatisfied customer Date: April 9,

admin2016-10-30  47
问题 From: Cheryl Browne(c.browne@hrt.com)
To: Real Mexico Travel(customer@realmex.com)
Subject: Dissatisfied customer
Date: April 9, 8:21 p.m.
To Whom It May Concern:
I’m writing in regard to the recent trip I booked with your travel agency.
I will start off by saying that I travel often, and it is the first time I have used your agency to book a trip. A friend and I have always wanted to go to Mexico to see the Mayan ruins, so we scheduled one-week trip.
Our trip included hotel transfer and a six-night stay at a five star resort. The hotel was nice, but I wouldn’t call it five stars: the pool was green, which means it hadn’t been cleaned: the fitness equipment was unusable, and the air conditioning didn’t cool the room.
Worse, I was put in a regular room, although I reserved a double suite. The receptionist was apologetic, but since the hotel was full, I couldn’t be moved until my third night there.
Since I already paid for the trip in advance, the hotel manager said I would have to be refunded the money through you. Please note that not only should my card be credited, I should be further compensated for all the trouble. I feel the pictures from your Web site misled me into believing I was staying in a luxury hotel, which is what I expected.
Please call me at(760)722-1847 or respond to my e-mail as soon as possible. I look forward to hearing from you.
Sincerely,
Cheryl Browne
What is NOT a complaint made by Ms. Browne?
选项 A、The hotel transfer was late.
B、The room was not comfortable.
C、She was given the wrong room.
D、The swimming pool was not clean.
答案A
解析 布朗先生之所以抱怨是因为房间不舒适(the air conditioning didn’t cool the room)，还被安排错了房间(Worse，I was put in aregular room，although I reserved a doublesuite．)，而游泳池又不干净(the pool wasgreen，which means it hadn’t been cleaned)。与这些内容不相符的是(A)。
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