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  3. Interpersonal conflict typically involves a relationship that has a sequence of conditions and events tending toward aggressive

Interpersonal conflict typically involves a relationship that has a sequence of conditions and events tending toward aggressive

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问题      Interpersonal conflict typically involves a relationship that has a sequence of conditions and events tending toward aggressive behavior and disorder. However, conflict can also be viewed in terms of its background conditions, the feelings of the involved parties, their actual behavior, and the consequences of their behavior.
    Conflict is an organizational reality that is inherently neither good nor bad in and of itself. It can be destructive, but it can also play a productive role both within a person and between persons. Whereas most managers seek to reduce conflict because of its negative effect, some seek to use it for its positive effects on creativity, and motivation.
    There is no "one best way" for managing interpersonal conflict, either as an involved adversary or as a third party.  Rather, there are a number of strategies involving the external conditions, differing views, internal feelings, and outcomes. In addition, the relationships of the involved parties (for example, superiors and subordinates, etc. ) and their past histories as adversaries, allies, or relatively neutral third parties form another key factor. The relative power of the involved parties is another consideration in deciding whether to withdraw from the conflict, work toward controlling a conflict into a win/lose pattern, or smooth it over with friendly acts.
    Conflict as an involved participant is emotionally very different from conflict as a relatively objective third party. Indeed, as we will see, one strength of involving third parties lies in their potential to add an objective perspective to the feelings and behavior of the involved adversaries. In this reading, we view the management of conflict from the point of view of both the adversary and the outside third party who might be a boss, colleague, friend, or even subordinate. Each of these roles adds its own distinct strengths and weaknesses.
How could a manager deal with conflict?
选项 A、If his superior is involved, he should be the third party of it.
B、He should punish the person who is responsible for the conflict.
C、He might consider whether to interfere with the matter or not.
D、He would not consider his relationship with the two adversaries.
答案C
解析 本题为细节推理题。在第三段中，作者指出没有一种最好的方法来解决人际之间的冲突，但却有着许多策略，这些策略可以帮助一个人“whether to with draw from the conflict，work toward controlling a conflict into a win/lose pattern，or smooth it over with a friendly acts．”这些策略既包括：是否从冲突中撤出来，或要弄出个水落石出，或是要  以一种友好的方式解决它。
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