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外语
What is the man’s problem?
What is the man’s problem?
admin
2012-06-10
21
问题
What is the man’s problem?
M: Excuse me, but is this where I should come to solve a problem with my meal ticket?
W: Yes. How can I help you?
M: Well, there must be some kind of problem with my meal card. [4C]When I swiped my card last night, I was told there were no more meals left on it.
W: Can I see your card please? Okay, just let me enter your meal account number into the computer. Yes, here is your current status. You purchased a plan based on 12 meals per week and used the last of them yesterday at noon.
M: I did purchase a 12-meal per week plan, but then I changed it to a 14-meal per week plan.
W: Then that’s where the problem is, because the change isn’t showing up in your account information.
M: Well, the change was made and I can prove it. I still have the receipt for the additional payment.
W: Uh, could I see that please?
M: Here it is.
W: Okay, this is proof of payment. So, obviously [5A] some mistake was made on our part in handling of the change.
M: Can anything be done about it now?
W: There are two choices really. I can either make the changes to your account now so that you’ll have 14 meals per week for the rest of the semester, or I can refund to you the amount on the receipt. It’s up to you.
M: I still need the 14 meals per week.
W: [6C]Then let me make that change right now. Okay, you can see right here that the change has been made.
M: Thanks a lot. At least I’ll be able to have dinner tonight.
选项
A、The school clerk didn’t renew his meal card.
B、He forgot to pay his meal fee.
C、He tried to use the wrong card.
D、He forgot to renew his meal card.
答案
A
解析
对话中男士提到他把每周12份餐改为了每周14份餐,但女士说the change isn’t showing up inyour acqount information(这一变动并没在账户信息上显示出来),接着男士拿他的发票作为凭证,女士看过发票之后说some mistake was made on our part in handling of the change(问题出在我们处理更改的环节上),由此可知学校的工作人员没有刷新男士的饭卡信息,因此才导致男士的饭卡出现问题,故答案为[A]。
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专业英语四级
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