首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Look at the statements below and at the five extracts on the opposite page from the annual reports of five mobile phone compan
• Look at the statements below and at the five extracts on the opposite page from the annual reports of five mobile phone compan
admin
2010-01-28
79
问题
• Look at the statements below and at the five extracts on the opposite page from the annual reports of five mobile phone companies.
• Which company (A, B, C, D or E) does each statement (1-8) refer to?
• For each statement (1-8), mark one letter (A, B, C, D or E) on your Answer Sheet.
• You will need to use some of these letters more than once.
A
Our management team is dedicated to delivering operational excellence and improved profitability. In the coming year, we will focus our marketing on professional young adults, who represent the high value segment of the market and who - according to independent research - are most likely to adopt our more advanced mobile data products. Customer retention is central to our strategy, and we have been successful in reversing the customer loss of recent years by loyalty and upgrade schemes. A restructuring programme, resulting from changing marketing conditions, has seen our workforce scaled down to 6,100 people.
B
As the only network operator in the country, our marketing is aimed at expanding the size of the market. In the business sector, we have targeted small and medium-sized businesses by offering standardised services, and large customers by offering tailored telecommunications solutions. We have been at the fore- front of introducing new telecommunications technology and services and have recently distributed 150 of our most advanced handsets to customers to assess the likely demand for advanced data services. Last year, the industry recognised our achievement when we won a national award for technological progress.
C
A new management team has driven our improved performance here. It is committed to bringing the business into profitability within three years after reaching break-even point in the next financial year. We are focused on delivering rising levels of customer service and an improvement in the quality and utilisation of our network. Good progress has been made on all these fronts. The cost of acquiring new subscribers has been reduced and new tariffs have been introduced to encourage greater use of the phone in the late evening.
D
We have continued to expand our network in a cost-efficient manner and have consolidated our retail section by combining our four wholly-owned retail businesses into a single operating unit. We expect this to enhance our operational effectiveness and the consistency of our service. Our ambition is to give customers the best retail experience possible. We were, therefore, delighted earlier this year when we won a major European award for customer service. This was particularly pleasing to us as we have always given high priority to customer satisfaction and operational excellence.
E
Here, we are focused on continuously realising cost efficiencies as well as improving the level of customer satisfaction and retention. We have already taken effective measures to reduce customer loss and to strengthen our delivery of customer service. The quality of our network has improved significantly over the past year and an increase in the utilisation of our network is now a priority. The operation of our customer service centre has been outsourced to a call centre specialist and this has led to a substantial increase in the level of service.
This company has rationalised its outlets.
选项
答案
D
解析
转载请注明原文地址:https://kaotiyun.com/show/1aKd777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
A、 B、 C、 A句子是询问打算申请哪家公司的Which疑问句。一定要注意听Whichcompanies。
Whattypeofservicedoesthecompanymostlikelyprovide?
WhatkindofcompanyisLeeds?
WhatdoesthecompanyplantodoinChina?
Whatistheadvertisementmainlyabout?
Whatdoesthecompanywanttodo?
Inthispart,theinterlocutorasksquestionstoeachofthecandidatesinturn.Youhavetogiveinformationaboutyourselfand
Askingquestions询问
随机试题
表现说
患者,男,45岁。2个月来反酸、反食和烧心,多于餐后明显,平卧或身体前倾时易出现,近1周来加重,有时伴胸骨后疼痛,ECG未见明显异常,内镜检查见食管黏膜破损有融合。(2008年第99题)对该患者的诊断是
可用于治疗心源性哮喘的药物是
(2010年)根据我国相关法律规定,关于合同法律适用问题上的法律规避,下列哪些选项是正确的?()
本题涉及劳动合同法律制度。甲公司从事建筑工程作业,其在外地设有一处分公司,并且已取得营业执照;2011年7月1日,因新项目建设需要,分公司决定新招一批建筑工人。随后分公司在当地招聘了包括小王和小李在内的10名工人,8月1日开始工作。乙公司与应聘个人口头约定
民国时期,涌现出了一批抨击黑暗的反动统治、追求光明与民主的作家。下列作者、作品以及体裁的对应不正确的是()。
()处于智能大楼的核心地位。
MODIFYSTRUCTURE命令的功能是( )。
Howdoesthewomanfeelabouttherecentshiftofofficeemployees?
A、Tolowerthepricesofproducts.B、Tooffergoodbargainstocustomers.C、Toattractcustomersonthatday.D、Topreparegoods
最新回复
(
0
)