2. 外语
  3. O-Peace Supplies 129 Anderson Avenue, Portland ONT 2004 Invoice number: HS 23504 Invoiced to: Rachel Ward Shipped to: Rachel War

O-Peace Supplies 129 Anderson Avenue, Portland ONT 2004 Invoice number: HS 23504 Invoiced to: Rachel Ward Shipped to: Rachel War

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问题 O-Peace Supplies
129 Anderson Avenue, Portland ONT 2004
Invoice number: HS 23504
Invoiced to: Rachel Ward Shipped to: Rachel Ward
156 Riverfront Street, 156 Riverfront Street,
Middleton 3567 Middleton 3567
Delivery date: July 8

Interest will accrue at a rate of 0.5% for any amount unpaid past July 31.
Please, note that there are no deliveries on Sunday.
To: Rachel Ward
From: Jerry Anderson
Date: July 10
Re: Recent order
Ms. Ward,
This is in response to your e-mail about an item that was omitted from your recent order. I looked up the invoice that we prepared for you, and it clearly lists manila folders. On further inquiry, I learned that the problem was the result of a miscommunication between our company and X speed Shipping, our new delivery service.
At your convenience, please call me at our Customer Service Center to schedule a delivery date for your folders. To compensate for your troubles, we will refund you the original delivery fee in full.
Please accept our sincere apologies for the failure on our part. Rest assured that we will make every effort to avoid such errors in the future. We thank you for business and look forward to serving you in years ahead.
Sincerely,
Jerry Anderson
O-peace Supplies
How much will the company refund Ms. Ward?
选项 A、$15
B、$55
C、$175
D、$215
答案A
解析 在电子邮件的第一段落里谈到了送递问题，因为和新的船运／送货公司没有达成共识。可以推理出公司正在用新的船运／送货公司。
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