2. 外语
  3. Opening your drive-thru(不必下车可得到服务的) coffee shop won’t come without challenges. Here are some of them: Space. The new shop will r

Opening your drive-thru(不必下车可得到服务的) coffee shop won’t come without challenges. Here are some of them: Space. The new shop will r

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问题     Opening your drive-thru(不必下车可得到服务的) coffee shop won’t come without challenges. Here are some of them: Space. The new shop will require an area for the drive-thru line. If you have a small, takeout-only space, you can use a line to surround the building. If your existing space also welcomes dine-in guests, you need to consider safety and not blocking your parking lot.
    Competition. Your company can stand out as a local business, but make sure your speed, convenience, and customer service don’t fall short of customers’ expectations.
    Harder to build connection and culture (but not impossible!). Although some business owners fear drive thrus as a cold transaction (交易), you can still ensure your customers get a real connection. Have a question of the day without using common statements like "Nice weather we’re having." Customers love it, and regular customers will be excited to see what the new question of the day is at every visit. You can also have a pay-it-forward(预先捐赠) program, or other ways to promote your brand. Customer service may not look exactly the same as it does in-store.
When talking about speed, convenience, and customer service, the writer asks that________.
选项 A、you listen to customers regularly
B、you meet customers’ expectations
C、you improve them constantly
D、you do better than other companies
答案B
解析 细节推断题。由题干中的speed，convenience，and customer service定位到文章第三段第二句。定位句提到，确保你的速度、便利性和客户服务不辜负客户的期望。B“满足客户的期望”是对原文中don’t fall short of customers’ expectations。不辜负客户的期望”的同义转述。由此可以确定B为本题答案。文章中未提及A“你经常倾听客户的意见”、C“你不断地改进它们”和D“你比其他公司做得更好”，因此均可以排除。
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